2/10 แย่มาก
ranganath
เดินทางเป็นกลุ่ม
24 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
During my stay, I was subjected to highly unsanitary and unsafe conditions, which included a bed bug infestation as visible in the attached images (documenting both the mattress with droppings and a captured insect). This resulted in considerable distress, insect bites, and loss of sleep. The room also suffered from suffocating air quality, outdated décor, and poor customer service—despite my reservation for a ‘garden view’ room, I was assigned a basement room with no garden view whatsoever.
These conditions clearly violate the Consumer Rights Act 2015 (UK), which requires services to be provided with reasonable care, skill, and as Accommodation with visible dirt/droppings, poor sanitation protocols, and misleading room allocation is both unfit for habitation and a breach of contract.
Specifically:
- The mattress had clear stains and droppings, as shown in my photos.
- Bed bugs were found on-site and caused insect bites while staying in the room.
- The air in the assigned room was stifling, with no ventilation or reasonable comfort.
- The decor and overall maintenance were outdated and unacceptable for the advertised standards.
- Staff failed to provide adequate support or respond effectively to complaints.
- The room allocated was not as described or ordered (a ‘garden view’), but a basement, further adding to the inconvenience and loss of enjoyment.
ranganath
เข้าพัก 2 คืน, สิงหาคม 2025
