The Cumberland, London

4.5 star property
Luxury London hotel in London City Centre with a 24-hour front desk

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Cumberland, London

Exterior
Café
Café
Café
Gold Family Room | In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
The price is ฿7,962
฿9,554 total
includes taxes & fees
20 Oct - 21 Oct
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Room options

Available filters for rooms
Showing 12 of 12 rooms

Classic Double Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Local meal delivery service
Free bottled water
Electric kettle
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Classic Twin Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Local meal delivery service
Free bottled water
Electric kettle
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

Executive King Room

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Bathrobes
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Studio Suite

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Sofa bed - double
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Executive Twin Room

Highlights

Air conditioning
Executive Lounge
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

Gold King Park View

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 21 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Executive Double Room

Highlights

Air conditioning
Executive Lounge
Free minibar items
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Shower/bath combination
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Gold Family Room

Highlights

Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

Gold King Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

Star Suite

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Separate bath and shower
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Single Room

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Local meal delivery service
Free bottled water
Electric kettle
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

Gold Twin

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Map
1 Great Cumberland Place, London, England, W1H 7DL

What's nearby

  • Hyde Park - 4 min walk
  • Buckingham Palace - 4 min drive
  • Piccadilly Circus - 5 min drive
  • Trafalgar Square - 6 min drive
  • Big Ben - 6 min drive

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London (LCY-London City) - 46 min drive

Restaurants

  • ‪Pret a Manger - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪The Sportsman Casino - ‬2 min walk
  • ‪Al Balad - ‬3 min walk

About this property

The Cumberland, London

Luxury hotel near Hyde Park
Located close to Frameless Immersive Art Experience and Piccadilly Circus, The Cumberland, London provides an airport shuttle, a coffee shop/cafe and dry cleaning/laundry services. The on-site British cuisine restaurant, SOUND Cafe, offers brunch, lunch, dinner, light fare and happy hour. Free in-room WiFi is available to all guests, along with a bar and conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • A porter/bellboy, 17 meeting rooms and a reception hall
  • Smoke-free property, concierge services and luggage storage
  • Guest reviews speak highly of the breakfast, central location and helpful staff
Room features
All 1019 rooms offer comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • 40-inch LCD TVs with digital channels
  • Wardrobes/cupboards, heating and daily housekeeping

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (GBP 60 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Thin carpet in room

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Local meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

Frequently asked questions

Is The Cumberland, London pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Cumberland, London?

As of 20 Sep 2024, prices found for a 1-night stay for 2 adults at The Cumberland, London on 20 Oct 2024 start from ฿7,961.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Cumberland, London?

Check-in start time: 3 PM; check-in end time: 2:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Cumberland, London?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does The Cumberland, London provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 130 per vehicle applies.

Where is The Cumberland, London located?

Located in London City Centre, this luxury hotel is within a 5-minute walk of Frameless Immersive Art Experience and Hyde Park. Buckingham Palace and Piccadilly Circus are also within 2 mi (3 km). Marble Arch Underground Station is only a 2-minute walk and Bond Street Underground Station is 9 minutes.

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 529 reviews" "
Rating 8 - Good. 135 out of 529 reviews" "
Rating 6 - Okay. 61 out of 529 reviews" "
Rating 4 - Poor. 20 out of 529 reviews" "
Rating 2 - Terrible. 23 out of 529 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was always friendly and informative. The food was excellent; especially the breakfast buffet.
Stayed 6 nights in Sep 2024

10/10 Excellent

TOM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant on site and excellent morning breakfast .
Stayed 1 night in Sep 2024

4/10 Poor

Dennis

Travelled with group
This is a wildly expensive Hotel. We stayed one night and moved the next day to a much nicer one for almost half the price. Do not spend $400 for a night here.
Stayed 1 night in Aug 2024

2/10 Terrible

Hadeel, KUWAIT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no good service
Stayed 13 nights in Aug 2024

8/10 Good

TOM

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby has a "unusual and slightly offensive" smell. Everyone on our tour commented on this. One night we sat at the bar and despite the fact there were 5 bartenders standing around, not one acknowledged us for over 10 minutes so we got up and left for a local pub.
Stayed 1 night in Aug 2024

6/10 Okay

Wanas

Travelled with family
Reception smells like sewer
Stayed 8 nights in Aug 2024

10/10 Excellent

Melissa Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Tuyet-Nga

Liked: Amenities
Clean, convenient to Marble Arch metro stop & Hyde Park
Stayed 1 night in Aug 2024

10/10 Excellent

Tamizharasy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Very close to Oxford Street and Hyde Park. Friendly staffs. Clean and lovely room. Comfortable beds.
Stayed 3 nights in Aug 2024

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location of the property was very crowded and sidewalks were super busy. The lobby smelled of sewage, which wasn’t very welcoming. The front desk reception workers were super kind and helpful. Elevator situations were slow and chaotic. Rooms were small, outdated, and felt unclean. Comforter had large stain when we turned down. When we called to get it fixed, the lady originally said it wasn’t possible to get a new one until morning but eventually we did get a new one.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Awesome guest services and helpful concierge. I’d definitely stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Yamillette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a very busy area right across from Marble Arch. Great restaurants, pubs and shopping nearby. Easy access to the tube and the bus to explore the major historic/cultural sites. Would stay there again. The hotel staff was great!
Stayed 5 nights in Jul 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I got bed bugs. Told the concierge and she didnt even change us to a different room. I had higher expectations.
Stayed 6 nights in Jul 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Love the decor quality, cleanliness, and service! Restaurant food was pretty good also!
Stayed 4 nights in Jul 2024

8/10 Good

Chen Hsi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Front desk staff were very helpful and friendly especially Aryena (Hope I spelled it right). The lift area on the ground floor is often congested because the electronic system doesn't work very well and we have to scan a few times to get a lift to our floor. The room we had on the second floor was not well kept as the grout around the shower and sink appears to be moldy.
Stayed 5 nights in Jul 2024

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was centrally located in London. The Tube was conveniently located next to the hotel. Hyde Park was very close to the hotel. The staff is friendly and the hotel was clean.
Stayed 7 nights in Jul 2024

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with the toilet clogging and not flushing. But otherwise, overall was good. Location excellent
Stayed 4 nights in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The best part of London.
Stayed 2 nights in Jul 2024

8/10 Good

parveen

Liked: Cleanliness, staff & service, property conditions & facilities
Good space overall
Stayed 9 nights in Jul 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom were terrible
Stayed 4 nights in Jul 2024

8/10 Good

Karen

Stayed 1 night in Jul 2024

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like sewage. Water leaking in shower. Very unsafe
Stayed 2 nights in Jul 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the styling of the propwrty and the staff were amazing. Would love to stay again.
Stayed 2 nights in Jul 2024

6/10 Okay

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Hyde Park, with comfortable beds and clean rooms. Check in wasn’t great, as we arrived at 3:45 and our room wasn't ready.
Stayed 1 night in Jul 2024