"Feels like they have invested more money into marketing than ensuring the accommodations are actually ready for guests. On a very remote, rugged part of the island and they are still doing construction to expand the property. Felt more like glamping than a five star hotel. If you stay here, you need to be ok with small bugs coming into the room, water potentially coming into the room if conditions are stormy, etc. You're out there with the elements which is great, but coining this as "raw luxury" has the potential to be misleading. Food is great (the breakfast is fantastic), but 2-3x the price of local restaurants. The resort is remote and we started to feel a bit guilty eating meals there rather than supporting local businesses. When we had issues come up the customer service response was very helpful - you can tell they are really trying to make this resort work. Unfortunately we were not impressed with the cleaning staff as they would only make the bed - no replacing cups in the minibar or taking our trash out. You should wait a year or two while they work out the kinks of being a new hotel. Don't let yourself get too swayed by Condé Nast lists and their strong PR coverage. "
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