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"This is a hotel located smack in the middle of Hualien, close to most amenities and sights. The restaurant buffet is magnificient, providing a great variet of dishes involving fresh seafood and local produce. The staff is helpful and friendly. The rooms are spacious and the toilets have bidets, which is quite nice."

"nice clean hotel"

"This is our ( a group of 3 couples) first time staying in a Kindness Hotel. As the name suggests, the whole hotel's provision and arrangement are full of "kindness". I'm impressed by the variety of food items in the breakfast buffet. Believe it or not the latte coffee is better than SB and their ice cream is better than the one we bought from an ice cream shop. There's abundant provision of quality toothpicks, serviettes, wet towels. For 2 nights we chose to take the "snacks " provided from 7-9 pm instead of having dinner outside since we are not big eaters. The rooms are bright, clean and tidy with ample provision of toilet paper. (We stayed in a Taipei hotel a few days later. That hotel did not even provide one spare roll of toilet paper.) There is also free laundry facility. We would definitely book again in the future. Thanks a lot for the kindness that you show to your visitors. We were greatly impressed."

"This was a very fun place to stay for two families with kids. Buffet for dinner and breakfast was amazing and the pool was spectacular."

"This place was good, check in was easy. Worth it and in good location."

"Ms. Chen and 莊先生以其他們飯店的團隊一等一的服務非常的專業，而且細心幫助旅行的人有一個好的住宿環境和接待"

"This hotel amenities were excellent, their breakfast floor was amazing, and excellent service all around. We also appreciated the lobby with daily water and snacks. They showcased a beautiful rose stone display in the lobby, adding to the nice ambiance. Rooms were spacious and clean. The only complaint was that the desk chair was a bit uncomfortable for me, but my husband liked it. Great hotel, walking distance to the department store; a bit further to the stone and night markets, but reasonable. Staff was great--stored our luggage and called taxis for us."