Free daily buffet breakfast

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1210 Neubrecht Rd, Lima, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 286 out of 749 reviews" "
Rating 8 - Good. 275 out of 749 reviews" "
Rating 6 - Okay. 106 out of 749 reviews" "
Rating 4 - Poor. 47 out of 749 reviews" "
Rating 2 - Terrible. 35 out of 749 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
A little out of the way
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Raed

Disliked: Cleanliness
It’s very dirty and stinky
Stayed 1 night in May 2024
Response from Sophia CSR on 18 May 2024
Dear Guest,Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 Good

frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,We're glad to hear that you found our accommodation a good value for the price. Providing a comfortable and affordable stay is important to us, and we appreciate your feedback. We hope to have the pleasure of hosting you again in the future!

4/10 Poor

Andrew, Dalton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Depressing place, musty smell throughout, room was dirty, everything outdated, outlets were all too loose for a charger to stay in, bed was sub-par, would have been ‘satisfied’ at $50/night, cost almost double that. Someone is rigging the rating for this hotel, no way is it 8/10, I stay at a lot of places and this is a solid 4-5, great place to bring a cheap prostitute, felt like locking my wallet in the truck, but did not look much safer over there, however I did not see any bugs or needles in the room, so at least someone is on top of that
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Scott

Business traveller
Room was kind of dirty kind of sketchy area
Stayed 4 nights in May 2024
Response from Sophia CSR on 7 May 2024
Dear Guest,We are sorry to hear about the inconvenience caused. Safety and security are our top priorities. All our guests feel safe and secure at our property. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services.

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very conveniently located right off I75 and easy to find. It is a bit dated, but the rooms are laid out well and in good condition. There is not much around besides a Subway for food, but there is at the next exit
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location and rooms. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services.

8/10 Good

Courtney

Stayed 1 night in May 2024
Response from Sophia CSR on 24 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Ying

Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for the 2024 eclipse and it was good enough for our needs. The room was quiet, clean, and moderately roomy. Breakfast was limited, but sufficient if you’re not looking for gourmet offerings. Staff was competent and friendly.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We appreciate your compliments on our quiet, clean rooms, as well as our competent and friendly staff. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older Hotel, but clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Staff was nice. Very fast check in. Plus hot breakfast was included
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Terrible

Ms

Travelled with family
Disliked: Cleanliness
The room was dirty the bathroom was dirty looked like the room hadn't been utilized in a long time. Will never stay there again!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,I sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is crucial, and I assure you that we are taking immediate steps to address the cleanliness issues. Our Team hopes this will not be your last impression of us and hopes that you will reconsider staying with us in the future.

10/10 Excellent

Geoffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Sharliccia

Liked: Cleanliness, property conditions & facilities
I like all the new upgrades
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Amber

Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Ted

Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Very musty and dirty rooms
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure
Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Dear Guest,Thank you for choosing us for your recent stay. We are glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions, then please get in touch with us. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels.

2/10 Terrible

ross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was one of the worst ive been to in the entire country EXPEDIA went above and beyond to make thir properties mis treatment of guest and experience as good as them could
Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Dear Guest,We're deeply sorry to hear about your disappointment. We would greatly appreciate it if you could provide us with more detailed information about your experience so that we can address the issues you encountered effectively. Your insights are valuable, and we want to ensure all our guests have a positive experience.

2/10 Terrible

Dennis

Business traveller
Disliked: Staff & service, property conditions & facilities
This was a 3 night stay. After the first night i noticed a bug bite on my arm. I didnt think anything of it at the time. After the third night i noticed several bug bites on my arms and face. I pulled the sheets back and found a live bed bug which I put in a plastic bag and gave to the desk clerk. I also took pictures of the bites on my arms. I checked out. The next day I called the manager and demanded a full refund for my stay. He said they “tore the room apart and found no bugs”. I said i left one for him in a plastic bag. He said he did not know where that bedbug came from, but they didnt find any in the room. I said i have pictures of the bites to prove it. He said he wouldn’t do anything for me. I got the impression he was accusing me of planting the bed bug!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call the property for further assistance.

10/10 Excellent

TELSA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 22 Feb 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Terry, Lakeview

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend to others stay.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

David

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Anne

Everything is up to standards
Stayed 1 night in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to stay at the beds where comfortable rooms were clean and very spacious. Perfect for a family on a budget. Will recommend
Stayed 1 night in Feb 2024
Response from Sophia CSR on 15 Feb 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Jordan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lock on the entrance from outside to a hallway near our room where you swipe your room key to enter was not working even after my husband went and got a new key. It was quite a walk to take the long way around every time with our infant. The freezer part of the fridge was very gross and unclean. The general upkeep of the rooms could use some improvement.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Feb 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Leslie, COOKEVILLE

Liked: Staff & service, amenities, property conditions & facilities
Nice older motel with 24/7 coffee and a nice dining area. Room was very clean.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel deducted 20 extra from my accout, without any explanation. not a good business practice.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. If you have any further problems regarding the refund, please call the property for the resolution.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and property clean. Walls are a little thin. Could hear room next door singing until midnight. Slightly disappointed with breakfast. No fresh fruit. No peanut butter. Couldn’t drink the apple or orange juice
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We are glad to know that you were pleased with the cleanliness of the hotel. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Ed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really good price . Rooms were clean and comfortable
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and good breakfast
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Gregory, Medina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was prompt & pleasant.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in July of 2023 and decided to do so again since the front desk staff was extremely friendly and the property was a great value.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We are glad that you liked our friendly and hardworking staff. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept very nice breakfast nice
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
I am pleasantly surprised in the Quality Inn in Lima. It was clean, comfortable, and right beside the highway for easy access.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to I75
Stayed 1 night in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,Thank you for the 4-star rating! We're delighted to hear that our location near I75 was convenient for you. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We appreciate your feedback and look forward to serving you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big. Price was good. Staff were great. Bathroom tap had issues with water pressure and flow (water dribbled out).
Stayed 1 night in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,Thank you for your glowing 5-star review! We're thrilled to hear you enjoyed spacious rooms, great staff, and competitive pricing. We appreciate your feedback regarding the bathroom tap and will address the water pressure issue promptly. Looking forward to welcoming you back for an even better experience!

10/10 Excellent

Kevin samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from all shifts on duty.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our Customer service. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us and we hope to welcome you back in the future!

10/10 Excellent

Kendell

Stayed 8 nights in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Chris morris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,Thank you for choosing to stay with us. Since you have rated us below 5; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

masatsune

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いつも滞在しているホテルです。 朝食が充実しているのが満足点です。 以前は、別経営のレストランがありましたが、もしレストランができればexcellent評価にしますが。
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 23 Jan 2024
Dear Guest,We greatly appreciate your ongoing loyalty and the outstanding 10-star rating! It's delightful to know that you consistently choose our hotel and enjoy the substantial breakfast. Your input regarding the restaurant has been acknowledged, and we value your suggestion. We eagerly anticipate your return and remain committed to enhancing each of your future stays for an even more enjoyable experience.

6/10 Okay

Candace

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Jan 2024
Dear Guest,Our team appreciates your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on 10 Feb 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Sue

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely amazing trip an great clean place .
Stayed 1 night in Dec 2023
Response from Sophia CSR on 28 Dec 2023
Dear Guest,Absolutely delighted to hear about your exceptional experience with our team. Thank you immensely for your glowing 10-star rating and kind words! We're thrilled to have been of assistance during your stay. Looking forward to welcoming you back soon!