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"The property itself is beautiful, but management and operations need significant improvement. Aside from the maintenance crew, most staff appeared inadequately trained in both hospitality and operational procedures."

"On ne se gare pas devant l'hotel, qui au coeur du village, dans des rues étroites..; ce n'est pas un problème, le village est facilement accessible, mais encore faut il en être informé. Arrivé sur place, la personne qui nous a accueilli était peu avenante...pas mal aimable, mais peu chaleureux comparativement à la Grèce. A part cela, la chambre, l'établissement, la piscine, le village tout est beau et fait pour votre séjour. Eneffet à moins de 5 minutes à pied, vous pouvez prendre votre petit...

"Excellent accommodation, kind and friendly staff, great view, with garden, pool, and the sea. A short distance from Episkopi beach, a long sandy beach mixed with pebbles, both free and equipped with bars and restaurants. Great location for both relaxing and exploring the island. Thanks for all!"

"Flott hotell med luxurious preg. Veldig fine aktiviteter for barn, mini club, lekeplass og basseng. Utrolig fin strand. Veldig god mat. Flott areal og hage. Det kan oppleves som litt overveldende, de fleste hotell gjester fra Tyskland, og personalet valgte å snakke tysk. Det eneste som manglet var noe mer autentisk, gresk. Det var ingen små lokale butikker eller ,for eksempel, bakeri i nærheten. Til sammenligning : under opphold i Kalyves området (første dager av vår reise) har vi opplevd mye...

"Wie waren jetzt das 6. mal da. Preis-/Leistungssieger bei 5* auf Kreta meiner Meinung nach. Wir kommen wieder."

"Great property. A must stay if you plan to visit Plakias. Family owned, newly built, top amenities and caring staff ! Thx again for a wonderful stay 💛🇬🇷"

"Très bel hôtel avec un accueil chaleureux! Très propre et bien décoré avec tout le nécessaire! Draps et serviettes de qualités! Excellent petit déjeuner! Je le recommande fortement!!!"

"Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room...

"Clean room and quiet atmosphere to relax"

"Great hotel if the location aligns with your travel plans."

"Took the AC over 5 hours to cool down. Also, the tub/shower flooded when you took a shower."

"Had an amazing time and amazing staff!"

"Amazing stay at the resort! The pool and beach were both amazing, very comfortable sunbeds and very clean. Service was slightly lacking at the pool and restaurant and the prices for drinks by the pool were quite high. The buffet dinner was excellent, and the breakfast was good as well. The room was lovely and very clean. Overall, we would recommend as a resort but we would choose to stay closer to Old Town on our next visit."

"Fantastic seafront hotel. Sits right on the waterfront in the village. The staff are helpful and friendly. There is a dedicated parking area available next to the public carpark. The rooms are simple but stylish with nice balconies overlooking the sea. We stayed here for 3 nights and wish we had stayed longer. You can get ferries to teh nearby beaches or you can walk the E4 trail. The downstairs does great coffee aswell as typical greek food. There are two bakeries in town that have...

"Le spa n était pas en service Une chaleur étouffante dans la chambre alors qu'il fesait 20 degrés dehors Le personnel peu sympathique a part la première réceptionniste Petit déjeuner dans un autre hôtel très industriel Bref le pire établissement de quinze jours de vacances en Grèce et le plus cher Pas digne d'un quatre étoiles Passé votre chemin "

"This is an extremely well-run hotel with excellent service from all staff. Relaxing atmosphere and excellent beach location. Consistent and high quality. Easily accessible from Chania (about 1 hour)."

"Wonderful hotel, a small paradise. Everything was tasteful and perfect. A must."

"Beautiful property, friendly and helpful staff, delicious food. "