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Hotel Centrum

4.0 star property
A peaceful retreat in Nowa Huta where travelers can enjoy rejuvenating spa treatments and explore international flavors at two distinct restaurants

Choose dates to view prices

Hotel Centrum offers a quiet escape in Nowa Huta with a coffee shop and garden. Recharge in the sauna or schedule a facial. Multilingual staff assist with dry cleaning, and bicycle parking plus free newspapers add convenience.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double or Twin Room

A modern hotel room with a large bed, a bedside table, a wardrobe, and a mirror.

Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Triple Room

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Basic Single Room (level - 1)

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Basic Single Room (level - 1)

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Superior Double or Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Single Room

Coffee and/or coffee maker

Economy Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Triple Room

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Double Or Twin Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Double Or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

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About the area

Located in Nowa Huta, a neighbourhood in Kraków, Hotel Centrum is near theme parks. Wawel Castle and Wieliczka Salt Mine are notable landmarks, and travellers looking to shop may want to visit Main Market Square. Travelling with kids? Consider Park Wodny, or check out an event or a game at Tauron Arena Kraków. Visit our Kraków travel guide
Map
os. Centrum E12, Kraków, Lesser Poland, 31-934

What's nearby

  • Nowa Huta Culture Centre
    5 min walk - 0.4 km
  • Aleja Roz
    6 min walk - 0.6 km
  • Nowa Huta Museum
    11 min walk - 0.9 km
  • Nowa Huta Meadows
    12 min walk - 1.1 km
  • Mogila Abbey
    15 min walk - 1.3 km

Getting around

  • Turowicza Station
    12 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop
    13 min drive
  • Kraków (KRK-John Paul II - Balice)
    41 min drive

Restaurants

  • Centralka Nowohuckie Bistro
    1 min walk
  • Zapiekanki Bieńczyckie
    4 min drive
  • Joker - Food & Friends
    8 min walk
  • Skarbnica Smaku
    7 min walk
  • Lav Kebab
    12 min walk

About this property

Hotel Centrum

  • Upscale family-friendly hotel remodelled in 2025 and located in Nowa Huta
  • At Hotel Centrum, you can look forward to a corner/local shop, shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the sauna, and indulge in a body treatment or a facial. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a garden and a library.
  • You'll also find perks such as:
    • Buffet breakfast (surcharge), a free local area shuttle and babysitting (surcharge)
    • Barbecues, coffee/tea in reception and games
    • Secured bike storage, a computer station and a porter/bellboy
  • Room features
  • All guest rooms at Hotel Centrum offer comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets and Select Comfort beds
    • Free toiletries and hairdryers
    • 40-inch LCD TVs with Netflix, streaming services and premium channels
    • Wardrobes/cupboards, free tea bags/instant coffee and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 500 metres
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: PLN 75 for adults and PLN 55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Modern
  • Modern & Resto

Things to do

  • 24-hour gym
  • Bicycle storage
  • Books
  • Games
  • Library
  • Sauna
  • Shopping
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,905 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area

Spa

  • Couples treatment rooms
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Hardwood flooring in room
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renovated entire property - March 2025
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 80.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately PLN 75 for adults and from PLN 55 for children
  • Airport shuttle fee: PLN 300 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Parking height restrictions apply

Frequently asked questions

Is Hotel Centrum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Centrum?

Limited spots are available.

What time is check-in at Hotel Centrum?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Centrum?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Centrum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 300 per vehicle applies.

Where is Hotel Centrum located?

This family-friendly Kraków hotel is located in the historical district, within a 15-minute walk of Aleja Roz and Nowa Huta Meadows. Ludowy Theatre and Mogila Abbey are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Centrum Reviews

8.4

Very good

9.0

Cleanliness

6.6

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 25 out of 56 reviews
Rating 8 - Good. 18 out of 56 reviews
Rating 6 - Okay. 10 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

Reviews

Verified review

10/10 Excellent

Dr Nishit

Liked: Cleanliness, staff & service, amenities
The staff were excellent. Very helpful and quick to help. Housekeeping was ok too. The check in process was very quick and efficient.
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and breakfast for a very good prize
Verified review

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good room, good parking
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Przemek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant service, nice hotel. Loved the breakfast! thanks for a pleasant stay
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Liked having a shop and trams close by. Nice big window but needs better curtains.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Fantastic Staff, Awful Hotel

Let me just start by saying the staff working there were all really friendly, but the hotel is in a poor state. This was one of those situations where everything is so bad you just give up and grit through it. Bed was extremely uncomfortable with broken springs that hurt my body. No top mattress. There was an air vent which was so loud and hard to sleep through. The fridge and ac were also loud but ac could be turned off. There was a pervasive smell of damp and mold in the room. Being asthmatic I would not have made it another night. Bathroom floor was full of short dark hairs. There was so much, had there been a pet in the room before? Either way it had not been cleaned properly. Shower was broken and took forever (I mean several, several minutes) for not-cold water to come and temperature didn't reach beyond lukewarm. The water wouldn't drain so I had to take my cold shower in short bursts waiting for the water to drain slowly in between. Breakfast was really unfresh and awful. The fresh fruit looked several days old and everything was soggy. While there was a lot to chose from it the lowest quality possible. I didn't dare to eat much. Lastly, a large private party held at the hotel that night, unfortunately there was loud music and people walking and talking (and yelling in the corridors all night). Could've been overseen if not for all the other issues. I was unable to comfortably do the things you get a hotel for: sleep, wash and eat. Staff was great at least.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities
Hotellet låg väldigt bra till i Nowa Huta, spårvagnarna låg nära och till Krakow tog det ca 10 minuter. Hotellet hade väldigt vackra rum, utmärkt städat, väldigt vackra badrum. Frukosten var också utmärkt, väldigt mycket att välja på och fräscht. Rekommenderar starkt.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Paulo

Liked: Staff & service
Disliked: Property conditions & facilities
Banheiro velho sem manutenção. Quarto no subsolo. Barulho
Stayed 1 night in May 2025
Verified review

6/10 Okay

Mats

Liked: Staff & service

OK för en natt

OK hotell för en natts övernattning. Fick ett rum i källaren med små källarfönster. Rummets lite slitet och inte högsta standard. Tycker ratingen var inte helt korrekt. Trevlig personal med bra service. Jättelik frukostbricka som levererades till rummet. Orkade bara med hälften
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

Das Hotel kann ich empfehlen ,super Frühstück ,sauber freundlich naja alles was man für kurz trip braucht allerdings kaum Beleuchtung im Zimmer also sehr dunkel für mich ich denke das könnte man sparsam nehmen…
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Günter

Liked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft ist zwar in die Jahre gekommen aber machte einen sauberen Eindruck. Zimmer hatte alles was man braucht und Frühstück war klein, aber fein. Einziges Manko war das durchwegs junge Personal der Generation Y-Z, welche eigentlich Englisch können sollten und sich bei der Arbeit nicht gerade überstürzen. Ein Gast machte darauf aufmerksam, dass bei der Kaffeemaschine ein Fehler im Display stand und nur der wurde behoben anstatt gleich zu schauen ob sonst alles in Ordnung ist. Einen Kaffee konnte man runterlassen, dann war der Restebehälter voll. Danach wurde nur dieser geleert und drei Kaffee’s später war das Restwasser voll. Beim Zusehen hat man schon als Gast überlegt sich selbst zu helfen anstatt die dafür zuständige, jungen Dame zu „belästigen“ und sich ihre Begeisterung über den Arbeitsaufwand hinzugeben.
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Alles super, vielen Dank 😊
Stayed 4 nights in Nov 2021
Verified review

6/10 Okay

Ardjoen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kleine kamer koelkast was op slot geen 4 sterren waard
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gym facilities could be better - it was hard for the two of us to exercise at the same time - the room was so tiny. Other than that - all good.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great public transportation and connection with City Center. Clean and comfortable rooms.Very well kept facilities. Delicious breakfast. That was my second stay in Hotel Centrum.
Stayed 6 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
The room I stayed in was really nice and clean and spacious and had all the nice little touches. If I was to have one little say it would be to have darkened blinds, but everything was superb. The staff are extremely helpful and very nice. The food also was very good. A wonderful hotel.
Stayed 5 nights in May 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
no wifi for bedrooms at the end of the corridor / little noisy (street) / far from the center
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, excellent hotel with very modern amenities, and a great breakfast station. Free parking for those driving in to the region, and tram station to take the tram in to the downtown area is very conveniently located from the hotel.
Stayed 1 night in May 2018
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Business Short Stay

The staff are very helpful and welcoming. Nothing is every a bother for them. The room is very large but I found the bathroom a little cramped. I didn't like the pillows and found the mattress uncomfortable. For the short business trip and closeness to the place of work it was convenient but limiting as there's not much else in the area.
Stayed 3 nights in Nov 2017
Verified review

6/10 Okay

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kontrola pokoju przy wymeldowaniu

Pierwszy raz w życiu spotkała mnie kontrola pokoju przy wymeldowaniu, pan na recepcji poprosił bym poczekał, a ktoś sprawdził pokój i zadzwonił, że ok (oczywiście) - bardzo niemiła i upokarzająca sytuacja, jak prawie w każdym tygodniu gdzieś nocuję, takie podejście do gości spotkałem pierwszy raz - ŻENADA. raczej 3* a nie 4, aczkolwiek pokój przestronny, łóżko wygodne, pokój i łazienka czyste.
Stayed 1 night in Jun 2017
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Centrum

Hotel **** ale standard moim zdaniem tylko na ***.
Verified review

8/10 Good

Linus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt ok hotell. Nån fläck på golvet och lite otrevligt område annars jättebra och bra pris.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Komfortowe pokoje

Na dzień dobry recepcja nie zachwyciła, ponieważ bliżej jej tylko i wyłącznie do baru hotelowego przy którym można zamówić drinka ( i oczywiście można to zrobić), ale ogólna ocena hotelu bardzo wysoka. Pokoje komfortowe, bardzo czyste, łazienki również przyjemne, w pokoju sejf, mini barek. Hotel na pewno godny polecenia.
Verified review

6/10 Okay

Jo-Anne

Notre premier hotel en Pologne, loin du Centrum

Personnel de l'hôtel plaisant et agréable. Chambre correct et propre, mais c'est facile de trouver mieux! Repas: Déjeuner ordinaire, repas un peu cher pour ce que nous avons eu au souper, comparé à d'autres restaurants que nous avons faits. Très peu de stationnement, nous avons été chanceux car sinon il faut aller à la rue et c'était un énorme chantier de construction partout.

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