4/10 Poor
Dean
Business traveller
17 Apr 2024
Disliked: Cleanliness, property conditions & facilities
I stayed at the Regal Kowloon maybe 10 years ago. I remember on checking in my room had a nice view out to the sea. I don't recall much else of the room but having stayed in many hotels that is probably a plus meaning it was clean, tidy, fresh etc.
I booked again this time as our usual hotel was a bit pricey so given my previous visit it was a safe option.
I went on the trip with a work customer and our rooms were on the same floor. On walking in the room it felt cold, uninviting. I immediately got a text from my customer who said "how is your room" - my reply was "grim".
The wallpaper was peeling and marked in places, the resealed silicon in the bathroom and shelves had black mould and was dusty in the corners - it looked grimy and dirty. As my work customer put it - he felt he would be dirtier AFTER a shower - I had to agree. We took photos, didn't unpack and went down to reception, Speaking to a guy in the lift who had stayed here 15 years and said his room was "okay but dated"
We spoke to reception and showed them the photos. They went away and came back with a room upgrade each to a suite.
These featured the same decor and "retro" styling and probably only benefitted from being a bit tidier by the fact as a premium room, it had less traffic.
If the first room was a 2/10, this mustered a 6.
No hand towels, safe too small for a laptop, staff not even holding doors when exiting with luggage etc. etc.
There's more but I have run out of characters! Won't go again.
Dean
Stayed 5 nights in Apr 2024