Dear Mr. Frankline, Thank you for giving us your valuable feedback.We are happy to know that you enjoyed your stay and found our team outstanding all-round.I note with regret that we fell short of your expectations on attributes of your room experience especially the lighting.We have noted your feedback, which we are using constructively towards improvement.We look forward to welcoming you back to Sarova Hotels.Yours sincerely,Duncun Mwangi,General Manager.

Dear Mr. Michael. Thank you for your feedback. We do consider offering late checkout upon request and upon availability to accommodate varying schedules for our guest in order to meet their expectation. Please be assured that your feedback has our attention for review.We remain committed to making your stays always refreshing.With Kind Regards,Stanley Mbau,General Manager.

Dear Kisemei, Thank you very much for the valuable feedback. I am pleased to know that you had a pleasant overall experience. We look forward to welcoming you again in the near future.With Kind Regards,Stanley Mbau,General Manager.

Dear Preet,Thank you for your valuable feedback and we look forward to welcoming you back in future.With Kind Regards,General ManagerStanley Mbau.

Dear William,We are thrilled to learn that your stay was enjoyable! Our team members truly are the cornerstone of our establishment, and we are pleased to hear that their commitment and warmth added to your positive experience. Your kind words will be shared with our team, who will be delighted to know they made your stay memorable. Thank you for selecting us for your stay at Sarova Imperial, and we eagerly anticipate the opportunity to welcome you back soon.With Kind Regards,General ManagerStanley Mbau.

Dear Kristen,Thank you for your kind feedback. We are thrilled to hear that you found our staff professional, the premises clean, and enjoyed the incredible food. It is wonderful to know you appreciated the great deck for a sunset view. We look forward to welcoming you back on your next stay at Sarova Imperial Hotel..With Kind Regards,General Manager,Stanley Mbau

Dear Mr. Davion,We greatly appreciate your feedback.It's fantastic to hear that you enjoyed the excellent food, our dedicated staff, and the wonderful atmosphere during your stay. Thank you for sharing your positive experience with us.With Kind Regards,General Manager,Stanley Mbau.

Dear Ms. Annette,Thank you for your valuable feedback.We are delighted to hear that our hotel's convenient location and proximity to essential amenities met your expectations. We are also pleased that our professional and friendly staff, clean facilities, and well-appointed rooms contributed to your positive experience. It is wonderful to know that you enjoyed our delicious and tasteful freshly prepared meals as well. Your high rating means a lot to us, and we look forward to welcoming you back in the future.With Kind Regards,General Manager,Stanley Mbau.

Dear Pawel,Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic stay at our hotel. Our team takes great pride in providing friendly and helpful service, ensuring every guest feels welcomed and attended to. We're delighted you enjoyed our delicious breakfast and noticed the attention to fine details. We truly appreciate your recommendation and can't wait to welcome you back for another amazing experience!With Kind Regards,General ManagerStanley Mbau.

Dear Judy,Thank you for your review and the feedback.With Kind Regards,General ManagerStanley Mbau.

Dear Joyce,Thank you for your Feedback, we look forward to welcoming you back at Sarova Imperial in the near future.With Kind Regards,General Manager,Stanley Mbau.

Thank you for taking the time to provide feedback about your recent stay. We are glad to hear that you had a good experience and that our staff was friendly and welcoming during your visit.At Sarova Imperial, we strive to provide all of our guests with exceptional service and a comfortable stay, and we are thrilled to know that we were able to achieve that for you.We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.Thank you again for your valuable feedback.With Kind Regards,General Manager Stanley Mbau

Dear Priscilla,Thank you for your kind words! We are thrilled to hear that you had a great experience at our hotel and that our service exceeded your expectations. Providing exceptional service is something that we pride ourselves on, and we're delighted to hear that our efforts did not go unnoticed.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you again for your wonderful feedback!With Kind Regards,General ManagerStanley Mbau.

Thank you so much for taking the time to provide us with your feedback and for rating our hotel with a perfect score of 5 out of 5. We are thrilled to hear that you had a wonderful stay with us and that we were able to meet your expectations. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back soon. With Kind RegardsGeneral ManagerStanley Mbau

Thank you for taking the time to provide feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed the facilities, daily room cleaning, and comfortable bed and bedding. We're also pleased to hear that you enjoyed the food and menu selection.Regarding the service, we apologize for the slow response time in serving tea or coffee and for the extended wait time for ordered food. We will certainly take your feedback into consideration as we continually strive to improve our service and provide a seamless and enjoyable experience for our guests.Thank you again for your feedback and we hope to have the opportunity to serve you again in the future.With Kind Regards,Stanley MbauGeneral Manager.

Hello Curtis, Thank you for taking the time to review our property. We appreciate the feedback and we will look further into it. We hope to host you again.

Hello Catherine, Thank you for taking time to review our hotel. We are glad you enjoyed your stay with us. We hope to host you again. Regards, Jadranka Candice

Thank you for the review. We hope to host you again.

Dear Guest, Thank you very much for taking time to review our property. Your feedback is well appreciated.

Hello Stephen, Thank you very much for staying with us. The hotel does have a very nice pool which is near the outside restaurant. We will be sure to guide you on your next visit with which we look forward to giving you a much more incredible stay.

Thank you. We sincerely appreciate your feedback, and we hope you enjoyed the rest of your trip!

Dear Sylvia,Thank you for your feedback, we appreciate your suggestion regarding having a Mini fridge in the room for drinks storage. We will definitely consider it for future improvements to enhance our guests' experience.Once again, we thank you for choosing Sarova Imperial as your preferred Hotel while in Kisumu city.We look forward to welcoming you back in future.With Kind Regards,General Manager,Stanley Mbau.

Dear Gerd,Thank you for taking time to give us your positive feedback. We are glad you found Sarova Imperial Hotel been very good and we hope to welcome you back again in future. With Kind Regards,General Manager,Stanley Mbau.