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Reviews of Waterside Suites & Marina

3.5 out of 5
Waterside Suites & Marina
201 Ocean Drive, Key Largo, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 999 reviews" "
Rating 8 - Good. 258 out of 999 reviews" "
Rating 6 - Okay. 96 out of 999 reviews" "
Rating 4 - Poor. 46 out of 999 reviews" "
Rating 2 - Terrible. 37 out of 999 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterside Suites was remodeled and the accommodations were very good. Now that we were able to see all that it had to offer ie- kitchenette,refrigerator,microwave,etc., plan on going back for a longer stay.
Stayed 1 night in May 2024
Response from Janice on 15 May 2024
Awesome glad you enjoyed your stay with us hope to see you again real soon

8/10 Good

justice

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Everything was good however there were small worms in the bathtub. We asked for service to clean it and they only sprayed the area with Clorox and didn’t clean the rest of the room.
Stayed 2 nights in May 2024
Response from Diamond on 13 May 2024
Thank you for choosing Water Side Suites and Marina, we appreciate your feedback

10/10 Excellent

THERESA

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Diamond on 13 May 2024
Thank you for choosing Water Side Suites and Marina, we appreciate your feedback

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price
Stayed 2 nights in May 2024
Response from Diamond on 13 May 2024
Thank you for choosing Water Side Suites and Marina, we appreciate your feedback

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Diamond on 8 May 2024
Thank you for choosing Water Side Suites & Marina we appreciate your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat it for the price. Super clean, spacious, and a great location
Stayed 1 night in May 2024
Response from Diamond on 6 May 2024
Thank you for choosing Waterside Suites & Marina , we appreciate your feedback :)

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Diamond on 6 May 2024
Thank you for choosing Waterside Suites & Marina , we appreciate your feedback :)

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diamond on 6 May 2024
Thank you for choosing Waterside Suites & Marina , we appreciate your feedback :)

10/10 Excellent

Jeannie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the room it was very clean and we loved the view from our balcony! Parkng was Great! Pool was nice and property was well kept Only had one complaint the 140 bux for resort fees felt it was quite high and it really is not a resort! We stayed for five nights noone cleans your room or brings clean towels!! Really didnt get much for the resort fees! Other then that I would highly recomend this Hotel!
Stayed 5 nights in Apr 2024
Response from Diamond on 6 May 2024
Thank you for choosing Waterside Suites & Marina , we appreciate your feedback :)

6/10 Okay

Edgar

Stayed 1 night in Apr 2024
Response from Janice on 30 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again

4/10 Poor

Manuel

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Jance on 29 Apr 2024
Thanks for choosing Waterside Suites and Marina

10/10 Excellent

Nga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice and clean room.
Stayed 2 nights in Apr 2024
Response from Janice on 29 Apr 2024
Great glad you enjoyed your stay with us hope to see you again real soon

10/10 Excellent

Omar Rosales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Janice on 30 Apr 2024
Thanks for choosing Waterside Suites and Marina and we hope to see you again real soon

10/10 Excellent

Marise

Stayed 1 night in Apr 2024
Response from Janice on 15 May 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Beautiful location on the marina. Large two-level suite with balcony, full kitchen, large bedroom, two bathrooms, living area. Very quiet, plenty of parking. Had some issues at check-in (price they wanted to charge was higher than the Expedia booking) but we eventually got it sorted. Front desk isn't always staffed so sometimes it took a while to contact someone by phone. Pool is a little underwhelming but we didn't use it. Would definitely recommend.
Stayed 2 nights in Apr 2024
Response from Janice on 25 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We have friends who live in the area and it is very conveniently located. All the staff we encountered were very friendly and helpful. We like the renovated rooms. It has everything you need. We’ll defined come back.
Stayed 2 nights in Apr 2024
Response from Janice on 24 Apr 2024
Our pleasure glad you enjoyed your stay with us and hope to see you again real soon

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super great stop for a weekend getaway.
Stayed 1 night in Apr 2024
Response from Janice on 22 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

6/10 Okay

Bernard

Travelled with family
Carpet, shower door
Stayed 1 night in Apr 2024
Response from Janice on 18 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in and lovely staff! Clean and great room! Love the kitchen and awesome view of the canal out - and easy to access and parking is perfect!
Stayed 1 night in Apr 2024
Response from Janice on 16 Apr 2024
Awesome glad you enjoyed your stay with us hope to see you again real soon

8/10 Good

richard, Ocala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice suite on a canal. Be aware of the stairs to access your room and stairs to the master suite above the living dining area.
Stayed 3 nights in Apr 2024

8/10 Good

Amanda

Stayed 3 nights in Apr 2024
Response from Janice on 26 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

EVETTE

The water view
Stayed 2 nights in Apr 2024
Response from Janice on 8 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you soon

4/10 Poor

Nick

Stayed 3 nights in Mar 2024
Response from Janice on 22 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was okay except that check out is at 11am and by 10am I had thre cleaning crew opening my door for one and they just stood there talking loud. We felt pressured to leave.
Stayed 2 nights in Mar 2024
Response from Janice on 3 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, pleasant stay
Stayed 2 nights in Mar 2024
Response from Janice on 3 Apr 2024
Thanks for choosing Waterside Suites and Marina hope to see you soon

2/10 Terrible

Ascanio

Travelled with partner
Disliked: Staff & service, amenities
The property itself is fine the issue is their policies. I booked for a single day initially and then wanted to extend my stay for a second day. Doing so the system glitched and my initial booking for a single day got cancelled. I still went ahead and booked again but now two days instead of only one. The issue was that they took my money from the first booking and never refunded me, if I had purposefully cancelled my booking I would understand that they do not refund me, but it is ridiculous that because of a glitch I am not getting my money back. And the worst part about it all is that I always intended to stay there and even extended my stay, for them to basically steal my money
Stayed 2 nights in Mar 2024
Response from Janice on 3 Apr 2024
Please contact the hotel

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Janice on 28 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Janice on 28 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

4/10 Poor

Matthew

Travelled with family
Liked: Amenities
Arrived at 10:20 on Sunday night and nobody was at desk for a period of nearly 10 minutes. Once she showed up, she wasn’t friendly, didn’t smile, and really shouldn’t work in retail facing business! Inside or facility was much nicer than outside portrayed. Only error internally was the shower had no body wash!
Stayed 1 night in Mar 2024
Response from Janice on 28 Mar 2024
Thanks for your feed back and Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Donald, Fairborn

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed watching boats coming in and out of the canal from my balcony.
Stayed 1 night in Mar 2024
Response from Janice on 28 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and beautiful! Was great to be able to sit out on the balcony and enjoy the water and music.
Stayed 1 night in Mar 2024
Response from Janice on 28 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space inside the unit. Love being on the canal to watch the boats and sealife.
Stayed 4 nights in Mar 2024
Response from Janice on 28 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024
Response from janice on 19 Mar 2024
Thanks for your feedback and we hope that we can see you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from janice on 17 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Kirsten, Lakeland

Liked: Amenities
It was 2 floors. The bedroom was on 2nd floor and kitchen and living room and 2nd bathroom were on the first floor.
Stayed 1 night in Mar 2024
Response from janice on 17 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location since we could walk to a couple of restaurants/bars. The staff was really helpful. Nice accommodations for the price. There was not a jet ski rental next to the resort like we thought, but the rest met or exceeded our expectations.
Stayed 4 nights in Feb 2024
Response from Janice on 6 Mar 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

6/10 Okay

Randy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was nice to be in the canal but lake of maintenance and being there for 7 days we could have had room service more than once had to get our toilet paper and towels shower was missing one sliding door so water all over the floor so won't be back here soon till they clean it up. Maybe get somebody to know that can manage it
Stayed 7 nights in Feb 2024
Response from Janice on 6 Mar 2024
So sorry about the shower door but we did offer to change your suite and Thanks for choosing Waterside Suites and Marina

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this property. It was immaculately clean! Comfortable bed! Great location. Beautiful accommodations. Need a bottle opener in the kitchen. The outside of the unit was recently painted and they missed taking the tape and paper off of the outside light. The large TV in the upstairs bedroom- we could not get it to work. It would power up but could not connect to the internet to see any shows. Not a big issue since we didn’t really care to watch TV. The walls were thin so we could clearly hear entire conversation from the next room.
Stayed 1 night in Feb 2024
Response from Janice on 4 Mar 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Charles, Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was really nice and spacious with a separate bedroom, 2 bathrooms, kitchen, and living room. Walkability to two restaurants across the canal was great once we realized we could walk along the canal after passing Aqualung all the way to the restaurants. And we could walk to a nice park via the canal, then turning onto a sidestreet. In general Key Largo is not the most walkable town because everything seems to be along highway 1. There is a sidewalk that appears to go most of the length of Key Largo, though it is right beside the road. In all we very much enjoyed our stay at Waterside Suites. One of the snorkel companies has an office at the hotel, which makes joining them extra easy with no driving. Florida Bay Outfitters has great kayak rental and tours, not too far of a drive from the hotel.
Stayed 7 nights in Feb 2024
Response from Janice on 1 Mar 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

6/10 Okay

Nicole

Travelled with family, Travelled with group
Liked: Staff & service
Cleanliness is average. The stainless steel on the applicable, fridge, dish washer streaky making the kitchen room look unappealing. Limited tissue (only 5 tissues spread like a flower over the empty Kleenex box).
Stayed 2 nights in Feb 2024
Response from Janice on 1 Mar 2024
Thanks for your feedback and we hope that we can see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Janice on 26 Feb 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was right next door rainbow reef diving center so it was very convenient for us and next door to the public which was also very convenient. I liked that they had a pool also
Stayed 6 nights in Feb 2024
Response from Janice on 22 Feb 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and spacious. Highly recommend
Stayed 2 nights in Feb 2024
Response from Janice on 19 Feb 2024
Awesome glad you enjoyed your stay with us and we hope to see you again real soon

6/10 Okay

Andrew

Travelled with family
Liked: Staff & service
This is a great area with local restaurants and bars nearby. It is located near the water and has a patio that offers nice views. Unfortunately, there were some issues with cleanliness. There was blood on sheets and also had a bug issue that required us to buy bug spray and spray the entire area. This place is being renovated and has an opportunity to really clean up nicely.
Response from Janice on 16 Feb 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Mark f

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love!
Sooo much better then expected! Especially for the price! The gal at check in was super friendly, too!
Stayed 1 night in Feb 2024
Response from Janice on 16 Feb 2024
Awesome glad you enjoyed your stay and hope to see you again real soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to stay. However, It is not a good idea to select this place, when a guest has physical limitations and must go upstairs to take a shower.
Stayed 1 night in Feb 2024
Response from Janice on 16 Feb 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

susan

Travelled with family
We loved our stay at Waterside Suites & Marina. The unit was clean and well appointed. We loved sitting on the balcony watching the boats come & go.
Stayed 2 nights in Feb 2024
Response from Janice on 16 Feb 2024
Thanks for choosing Waterside Suites and Marina hope to see you again real soon

10/10 Excellent

Nicolas

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a dog friendly hotel for our 2 days jetski trip in the Keys. The staff was very caring. We had a double jetski trailer and there was a covered parking lot equiped with fresh water hose to clean the machines from the salt. The two story room with a view on the canal was incredibly clean and comfortable. We recommended it to a few of our friends and we will go back for sure! Thanks for the stay!
Response from Janice on 16 Feb 2024
Awesome glad you enjoyed your stay with us hope to see you again real soon

10/10 Excellent

Cathi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't able to stay here for longer than 1 night and we arrived late. The property/ room was awesome - very spacious. Like a small town home. Kitchen, patio, bath and living area on main floor and bedroom/ bath upstairs. Very nice - wish we could have stayed longer and been able to enjoy the pool and other amenities.
Stayed 1 night in Jan 2024
Response from Janice on 8 Feb 2024
Glad you enjoyed your stay with us and we hope you can come again real soon