Search Hotels in Kaptol, Zagreb

"The property was in a great location and the rooms were spacious. Breakfast was average nothing special and I found that it was misleading that a spa service was included as it was basically access to a sauna and hot tub. Also the included dinner although good it was very restrictive and did not include all the meals off the menu which was also misleading."

"The hotel was easily accessible to the hotel and the shuttle was only 6 Euro for the two of us. It was ready and took us as soon as we were down. The room was clean but shows signs of age and had carpet which isn't appealing. The bed was comfortable, the shower was nice. It had a TV and small fridge but that was it. We had a few drinks at the small outdoor space and dinner at the restaurant which was good. The staff at the bar/restaurant were nice and friendly but the person at reception was not. Attentive but did not seem happy at all with no smiles. The check-in was quick and smooth and we were shown to our room. There was a small convenience store a couple mins down the road so that was nice to pick up a couple snacks and drinks for the room. For a hotel near an airport the price was reasonable, acceptable and we would stay there again."

"Great location. Great stay. Breakfast was super!"

"Nice hotel a bit dated but had everything we needed"

"Excellent location, very central with big modern rooms. Staff were kind and accommodating. Great place all round!"

"Good gym! Will be happy to see a stationary bike."

"The hotel is not close to the city center (it's a 20' ride to Zagreb's main attractions) but it is in a commercial zone surrounded by malls that you can walk to with plenty of shopping and dining options. Our room was modern, spacious and there was plenty of light. The mattress was sturdy and comfortable. It had a mini fridge though no microwave. The bathroom had a shower and some toiletries. One of the reasons we chose this hotel was the pool and it did not disappoint. Our son enjoyed it very much. It had a very relaxed ambience and there was only one other person beside us. The hotel has a bar and a restaurant but we did not use it. Breakfast was great. There were plenty of cold and warm options to choose from and quality was great. Staff was friendly. We asked in the bar for some ice and they had no problem giving us some."

"The concierge brought our luggage up to our room. We weren’t even there, and he left my coffee mug on the new sofa. In the end, I was treated unfairly, as if I’d been the one to do it. The restaurant staff, especially the women, also behaved appallingly when, at 10.30 am, they were told they could clear the tables. They started shovelling food into their mouths in front of the guests whilst clearing the Buffet.. The valet also failed to follow my instructions. I told him the handbrake was broken and asked him to please put a note in the car, otherwise it would make a terrible noise – but of course, he didn’t do it. Positive: It was very nice that we were given a brand-new, refurbished room. The safe wasn't working. There were coffee capsules, but no coffee machine. There was hot water for tea, but no tea. This is the first time I’ve had a complaint. I’ve been going there for years otherwise. I can clearly remember the concierge from the valet service, who’s certainly been working there for over 40 years. Of all the hotel staff, he was the only one who was genuinely helpful;TOP "

"Room was very clean and modern. Breakfast was very good. The area around the hotel was very nice and walkable "