Search Hotels Near Javeriana University, Bogotá

"Great stay"

"I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee (100000 COP) because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising."

"Breakfast was good lot to choose, good transportation and lots of restaurants "

"Had to wait 2.5 hours after check-in to be able to enter room. The hotel is relatively new but very cheaply done, missing amenities such as soap or something to wash dishes. Room is advertised with a mini fridge but didn't have one. Breakfast is basic but fine. Overall would not recommend staying here"

"It was good "

"The staff is very kind and professional. The reception is very efficient and diligent. Thank you "

"El personal es muy amable. El hotel está muy bien localizado. Disfrute cada detalle en su diseño que fue pensado para agradar y proveer comodidad al huesped. "

"I enjoyed the stay at this property "

"Clean room"