Search Hotels Near Imperial Mall, Lakeland

"They only had one working elevator and it barely worked. Waited forever for it and then it would take you to random floors. Ice machines were down so had to get ice at the bar. Had to have them come and redo the bed because it looked like they just threw the comforter on without changing the sheets. The toilets had to be flushed several times to get the toilet paper down. My daughter’s room had no hot water. We have been coming to this hotel for 23 years for dance competitions, and it has seriously gone down. I will say the staff was absolutely wonderful and very accommodating. But the big wigs need to take a serious look at this property and give it some major help."

"Everything was great"

"Friendly staff, great food, activities all day for the kids, you never need to leave"

"The property is dated and could use refurbishment and it's underway. Mostly it needs to be brightened up by repainting and the carpet removed and or replaced. However, everything was clean including bedding, floors and furnishings. It was an older Ramada Inn with their older dark colors. My wife and I never felt uncomfortable and would/will stay there in the future. It's location is in an area of low income spread. We read all previous ratings before going there. I can only say it's obvious to us the poor ratings are largely prejudicial for feeling uncomfortable due to it's location within the low income sprawl. I know this because I was raised within a block of the hotel 65 years ago. All said, why spend 3x or 5x the money to stay elsewhere? Frankly it's stupid! There is a high fence around the sides and back of the property with barbed wire that might be intimidating to some people. Some might think it's to keep people from coming onto hotel property. However, a close look reveals the fence has been constructed to prevent people from entering the adjacent business (not residential) properties when they are closed. Refurbishment is underway but slow due to the high cost. All I can say is don't write it off based upon comments by people who tried to take advantage of their policy of allowing a pet. The bad ratings was the result of a renter not disclosing the fact they had more than a dozen dogs that were part of a dog show. "