"We arrived in the late afternoon looking forward to resting after our journey. Unfortunately, we immediately noticed that the bed linens had visible stains & hair on them. Hoping to at least freshen up, we then went to use the shower, only to find more hair there as well. The overall cleanliness of the room was unacceptable. We went to the front desk & requested to speak with the manager. He was polite, apologized, and assured us that our room would be thoroughly cleaned with in couple of hours....
"First timer here. Your phone is your key to everything. So have an adequately charged phone!!! Download your QR codes to your phone's wallet to avoid my experience....I kept getting error messages. 🙄
I checked my luggage in the locker room in the early AM. Had issues with the tech but lovely staff on hand to help.
Arrived in the late PM with very little battery on my phone. Issues with tech downloading luggage QR code, and then room QR code from Expedia. Needed more assistance. Alot of...
"Super emplacement près d’une station de métro. La chambre était vraiment très propre. La terrasse dehors permet de prendre un rafraîchissement après une longue journée à visiter Londres. Notre chambre n’avait pas d’air climatisé, ce qui fait que c’était quand même assez chaud le soir. L’hôtel prête des ventilateurs. Le personnel de l’hôtel est poli et efficace."
"The elevators were a constant problem during the week of my stay. They are the lifeblood in a hotel!!! One day I had to walk up the stairs with the manager and another couple who were just checking in. 5 flights-ridiculous!
I love the location and the brand but they need to do better-technology is great-when it works!!!!"