Verified review
2/10 Terrible
Verified traveller
20 Feb 2020
Avoid at all costs
Chose this place due to the proximity to Gatwick airport, I’d never stay again though! What a complete dive! From not receiving an email with the codes for self check in to the rude staff member who answered the door buzzer to the appalling condition of the room I’m glad I’ve left!
The room itself was the worst thing. The carpet is stained beyond belief, the bathroom stinks of mould, the furniture is in need of repair and if you want any kind of good sleep think again as you can hear a mouse breathe the walls are so thin!
Arrived mega early due to my flight time and couldn’t believe how much of an apparent inconvenience this caused. No staff til about 10 when a guy appeared who didn’t speak much English and dumped my suitcase in the ‘office’ (a cupboard).
After finding absolutely nothing to do in Horley returning to the hotel I’m met with ‘yeah we’ll check in ain’t til 2’ - I mention I don’t have my codes or anything yet and I’m told they aren’t sent out til 5? What’s the point in check in being at 2 then??
The kitchen area is passable as is the communal lounge area but trying to sleep was impossible due to the arrival of guests who hadn’t (like me!) been sent any instructions on self check in. No answer at Oyo’s office - nothing!
Spend the extra £30/£40 and get yourself a proper decent hotel!




Stayed 1 night in Feb 2020





















