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"No staff on property. Self check in. Expensive for the room. Would not stay here again."

"Quick drive to Tanglewood. Very quiet. Great price!"

"Excellent stay. Such history and attention to detail. Some areas showing some wear but this is a great place to stay."

"We felt warmly welcomed by the staff. Our room was lovely with the exception of being located at the front of the house. We could hear the traffic. The breakfast was delicious and freshly prepared. The woman serving us was very nice and efficient. We enjoyed our stay."

"We have stated this property before and loved it. Five years later, it’s not the same. I think new ownership took over and they’ve scaled it down to nothing in terms of service, staff, amenities. Basically there is no one behind the reservation desk all day, instead they’re in the kitchen making snack food, which is all the “restaurant “offers. Time and time again we saw people very discouraged because they could find nobody to help them with things like getting ice or paying for food items....

"Great location with easy parking Excellent cleaning staff. Done promptly and right. Very helpful front desk staff."

"Pictures on the internet made it appear to be an Inn. It was actually a motel just above route 7. Tricky taking a left onto a 4 lane highway to get to Lenox but doable. Room was clean, air conditioned, comfortable and great staff. Few minor issues: 1. Bathroom fan didn't work and one of the charge ports on the shared bedside table was dead. I would recommend if all the cute Inns in Lenox are full."

"Our stay at The Inn was wonderful. Diane and staff could not have been more welcoming or helpful with great suggestions. Shopping and picnic supplies were spot on! Breakfast was delicious and more than plentiful. The pool was not available at this time, but what a beautiful setting. We’ll stay here again on our next trip to the Berkshires."

"Very lovely room with king bed and a nice view out the window. The bistro had excellent food, and the pool and hot tub were wonderful. Very enjoyable 2 nights"

"Great spot close to town. Cozy, tasteful, comfortable room. Nice breakfasts and pleasant interaction with the staff. We love the Berkshires and we’ll definitely stay here again."

"Property is sprawling and unwieldy. Couldn't find the main office for 10 minutes (went to 2 other buildings). Check-in - 4 people at the desk, but only 1 actually checking people in. Lower floor of "villa" smelled funny. Mildewy smell in tub. "Market" is actually a tiny area with some cold drinks, candy and "breakfast" - which is microwaved eggs and pancakes served by unhappy people. Coffee was instant and priced at $3.25 a cup. Pool area was chaotic and unsupervised. Roving bands of teenagers....

"Okay place to spend a night but don’t expect any service. This place uses remote “staff” to run the joint. I called the “desk” around 6:30 pm with a request. Got a call back around noon the next day, when we were well on our way. No soaps, no shower cap. Only plus was an urn of good coffee in the otherwise empty lobby. Not much for $160 or so."

"Lovely stay!"

"Had a wonderful stay. The property is charming, elegant, and beautifully maintained, with a peaceful Berkshires setting. Our hosts were warm, welcoming, and made us feel right at home from the moment we arrived. Everything from the comfortable room to the thoughtful touches throughout our stay exceeded expectations. We’d absolutely return and highly recommend it!"

"The building, grounds and room were all very nice. We enjoyed the breakfast also. However, our bathroom in 317 needed cleaning where the wall and tub meet the floor. Also the shower curtain was too long and dirty at the bottom and we did not want it in the same water we had to stand in when showering. As you know typically during a shower water does accumulate on the tub floor. Also the drain in the sink was sluggish. Everything else was good."

"Great place"

"Terribly overpriced, no staff, room was so small and dated"

"Really liked how updated the room was and very clean, it had a refrigerator which was perfect for someone who travels for work , wish it had a microwave in my room- that would be perfect I would stay again for sure Breakfast was really good and I like that it starts early enough so I can eat before my work shift starts"

"Breakfast was good, good location, friendly staff."