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Aparthotel

Helios Rivergate Apartment

4.0 star property

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Helios Rivergate Apartment offers a lively retreat in central Ho Chi Minh City. Guests can cool off in the outdoor pool or gather in the entertainment area after exploring nearby attractions like Pham Ngu Lao Street and Saigon Square. In-room WiFi and laundry facilities included.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:30 AM - 5:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 200000 per person
  • Airport shuttle fee per child: VND 180000 (up to 5 years old)
  • Valet parking fee: VND 300000 per day
  • Cleaning/housekeeping/linen fee: VND 400000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have any lifts

Frequently asked questions

Does Helios Rivergate Apartment have a pool?

Yes, this property has an outdoor pool.

Is Helios Rivergate Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Helios Rivergate Apartment?

Valet parking is available for VND 300000 per day.

What time is check-in at Helios Rivergate Apartment?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Helios Rivergate Apartment?

Checkout is at noon.

Does Helios Rivergate Apartment provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 200000 per person applies.

Where is Helios Rivergate Apartment located?

Located in District 4, this aparthotel is within a 15-minute walk of Vinh Khanh Food Street and Bui Vien Walking Street. Ben Thanh Market and Pham Ngu Lao Street are also within 1 mile (2 km). Ben Thanh Station is 18 minutes by foot and Opera House Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.0

6.8

Cleanliness

4.8

Amenities

7.4

Property conditions & facilities
Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 2 out of 12 reviews
Rating 2 - Terrible. 4 out of 12 reviews

Reviews

Verified

2/10 Terrible

Jimmy

No one was there to assist you. Wasn’t able to contact staff. Don’t have a front desk. Waited 4 hours outside. Had to cancel my booking.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Patrick

Disliked: Cleanliness, amenities, communication
The agent never responded to our messages and did not provide check-in info so we did not even stay at the accommodation. Had to find an alternative at the last minute. Very disappointing and a major inconvenience.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Heather

Disliked: Communication
We booked through Hotels.com and received a contact number to the apartment manager. When I called, I was told that there was no booking and that if I wanted to stay, I would have to pay cash. We (2 kids, 2 adults) arrived at 21:00 and were stranded, so we paid for one night. We spoke with other people outside the building while we waited to be able to get in, and those people had the same experience, even though we all paid in advance. The apartment had no utensils or dishes. There was no cleaning supplies for dishes, and the overall feel of the apartment was just "ok." I do not recommend using them.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Arata

Liked: Cleanliness, amenities, property conditions & facilities, communication
清潔な部屋で間取りも広く、景観も素晴らしかった。親切なホストとも緊密にやり取りができて言う事無し。強いて文句を言うなら下のwinmartの女性店員が現金支払いの際に毎回お釣りをちょろまかそうとすることくらい。
Stayed 4 nights in Apr 2025
Verified

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Communication

Enttäuschende Erfahrung

Leider entsprach unser Aufenthalt nicht den Erwartungen, da wichtige Informationen über die Nutzung der Einrichtungen in der Beschreibung und Check-In fehlten. Der Fitnessraum, der auf den Bildern zu sehen war, stand nur Langzeitgästen zur Verfügung, was in der Beschreibung nicht erwähnt wurde. Wir wollten auch den Pool nutzen, aber obwohl zu der Zeit nur drei Personen anwesend waren, wurde uns der Zugang verweigert. Bis heute ist mir der Grund unklar – eventuell war eine Reservierung erforderlich. Hierzu fehlten jedoch jegliche Informationen, sowohl in der Hotelbeschreibung als auch beim Check-in. Der Vermieter konnte uns den Tag auch nicht weiterhelfen. In der Küche gab es nicht genug Geschirr, was den Komfort beeinträchtigte. Das Apartment selbst war ansonsten in Ordnung. Beim Check-out wurde Gepäck nur gegen eine zusätzliche Gebühr extern aufbewahrt. Insgesamt hatten wir uns mehr Transparenz und besseren Service gewünscht. Am Ende haben wir nicht das bekommen, was wir eigentlich gebucht hatten!
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

KYUHO

Liked: Room comfort, communication
Disliked: Cleanliness
Stayed 2 nights in Jul 2025
Verified

8/10 Good

TOKO

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Jun 2025
Verified

2/10 Terrible

Hung

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 5 nights in Dec 2024
Verified

4/10 Poor

Viet

Disliked: Communication
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

SANGDEOK

Liked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

SUNGCHO

Liked: Cleanliness, room comfort, communication
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Phong

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Nov 2024