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"Vallet was awesome "

"Ants and coakroaches in the room. Mould and AC leaking. Wet carpet. Microwave not working. Toileteries missing and not replenished. Rooms were not serviced for towels and replishment. Service was poor. Ac door was vibrating when you set fan at high speed and vents were blocked with dirt. We changed 3 rooms 650/210/810 and all room had issue. Not worth money they charged for the trip. We even couldnt sleep 4 nights we stayed there."

"ok"

"Beautiful property. Room just average. The toilet paper holder is in the wrong place. You cant sit on the toilet without hitting it. Check in can be 4:00. Too late. Latest should be 3;00. Staff very friendly!"

"Very nice and clean rooms, the area is not the nicest.. gets noisy at night"

"Beautiful place, very clean rooms"

"The property grounds were beautiful and serene. We were so happy we chose this place outside the hustle and bustle of Hilo. The trip into Hilo was about 20 minutes, but the drive was beautiful and worth the peacefulness of the property. There were many sites to see within a few miles, such as Akaka falls and the Botanical Gardens."

"Shower was clogged"

"Staff was great"

" The room was cool & clean (good A/C). Lots of room in the unit as well as a big kitchen. "

"Great place "

"Clean room, comfortable stay"

"Was very difficult to sleep with all the traffic passing by. Not sure that is fixable but a downside to staying there. "

"This property was wonderful. It was high above the town with great views of the town and ocean. It had a distinctive modern architectural style and an authentic comfortable feel. Our room was clean and well stocked. It was spacious and we had an outside balcony. There was also a beautiful garden and a large shared living room with a pool table. We would definitely stay here again on a future trip to Hawaii."

"The rooms are clean and have amazing decor and wood work. "

"Incredibly good deal for the price. No elevator but my unit was a mini apartment with sofa bed, kitchenette stocked with utensils, cookware and real plates and glasses. Fridge/freezer was much larger than the under counter units in bigger chain hotels. There was even a washer/ dryer. Better than an Extended Stay in that regard. Hotel manager was easily accessible by phone to answer questions and deal with a complicated booking situation. Got it resolved quickly and extremely favorably. Parking...

"Beautiful place to stay. Nice hot tub. Simple but good breakfast. "

"The staff were very friendly and helpful. The room was clean and tidy and the atmosphere was so cool. It felt like we were staying in a treehouse in the jungle! The provided breakfast was good along with the other snacks in the common area. Very cool experience!"

"Wonderful place to stay. Quiet, nice and clean. Thank you for running this business. "