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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property
Bayside Hilo hotel in Keaukaha with golf course

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
Junior Suite, 1 King Bed, Non Smoking, Oceanfront | In-room safe, desk, free cots/infant beds, free WiFi
Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | LCD TV
Meeting facility
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Pet-friendlyPet-friendlyPet-friendly
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Popular LocationCoconut Island Park8 min walk
  • Popular LocationPort of Hilo3 min drive
  • Popular LocationUniversity of Hawaii at Hilo5 min drive
  • AirportKailua-Kona, HI (KOA-Kona Intl.)94 min drive
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Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area | LCD TV

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Sofa bed - queen
Bathrobes
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

Suite, 2 Bedrooms (KAMEHAMEHA) | In-room safe, desk, free cots/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
2 bedrooms
Sofa bed - queen
Bathrobes
  • 106 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

Room, 1 King Bed, Lanai, Oceanfront (Corner) | In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

8.4/10 Very good

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Room, 2 Queen Beds, Non Smoking, Ocean View | In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

9.2/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | In-room safe, desk, free cots/infant beds, free WiFi

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Sofa bed
  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

8.7/10 Excellent

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

10/10 Exceptional

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

8.4/10 Very good

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront

8.2/10 Very good

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Ocean View

8.1/10 Very good

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

8.1/10 Very good

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

View from room

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 31 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Castle Hilo Hawaiian Hotel
Pool
Parking included
Free WiFi
Restaurant
8.4 out of 10, Very good, (1024)
The price is ฿6,103
per night
22 May - 23 May
Castle Hilo Hawaiian Hotel

About the area

Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is located in Keaukaha, a neighbourhood in Hilo, and is near the airport and on the waterfront. While the natural beauty of Coconut Island Park and Rainbow Falls can be enjoyed by anyone, those looking for an activity can explore Port of Hilo. Don't miss out on a visit to Hawaii Tropical Botanical Garden. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with cave exploring and ziplining.
Visit our Hilo travel guideOpens in a new window

What's nearby

  • Coconut Island Park - 8 min walk
  • Port of Hilo - 3 min drive
  • Hilo Farmers Market - 4 min drive
  • University of Hawaii at Hilo - 5 min drive
  • Rainbow Falls - 8 min drive

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 93 min drive

Restaurants

  • Verna's III Drive Inn - 9 min walk
  • Hula Hula's - 4 min walk
  • Ken's House Of Pancakes - 10 min walk
  • Don's Grill - 3 min drive
  • Hilo Bay Cafe - 11 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Hotel near Coconut Island Park
Located close to Port of Hilo and Hilo Farmers Market, Grand Naniloa Hotel Hilo - a Doubletree by Hilton provides 9 holes of golf, a terrace and a garden. Active travellers can enjoy rowing/canoeing, surfing/body boarding and sailing at this hotel. The on-site restaurant, Hula Hulas, offers breakfast, lunch and dinner. Enjoy the 24-hour gym, as well as activities, such as kayaking, boat tours and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
Additional perks include:
  • An outdoor pool with cabanas and sunloungers
  • Full breakfast (surcharge), bike hire and valet parking (surcharge)
  • Golf cart on-site, helicopter/aeroplane tours and coffee/tea in reception
  • Concierge services, 1 meeting room and a lift
  • Guest reviews give good marks for the bar, pool and helpful staff
Room features
All 379 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and desk chairs. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hairdryers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, fridges and microwaves

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 13 to 25 for adults and USD 6 to 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Hula Hulas

Things to do

  • 24-hour gym
  • 9 holes of golf
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf carts
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services
  • Weekly housekeeping

Business services

  • 11,001 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1960
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 250 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately USD 13 to 25 for adults and from USD 6 to 10 for children
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 250 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

Frequently asked questions

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on 6 Jun 2024 start from ฿5,801.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Naniloa Hotel Hilo - a Doubletree by Hilton pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 250 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Valet parking is available for USD 25 per night.

What time is check-in at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Grand Naniloa Hotel Hilo - a Doubletree by Hilton located?

Located in Keaukaha, this golf hotel is within 1 mi (2 km) of Coconut Island Park and Port of Hilo. Hilo Farmers Market and Mokupapapa Discovery Center are also within 3 mi (5 km).

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1133 reviews" "
Rating 8 - Good. 303 out of 1133 reviews" "
Rating 6 - Okay. 149 out of 1133 reviews" "
Rating 4 - Poor. 90 out of 1133 reviews" "
Rating 2 - Terrible. 62 out of 1133 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Russell-Jearell

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Our stay at the grand Naniloa was ok. I would say 3 stars. Not 4 and it wouldn't allow me to unclick that 1 star. Staff was great but the only down fall I really hated about staying here is because I feel they did not accommodate the guests parking at their property. Every parking stall in the property was only valid for valet parking which was $25. Can u imagine paying that for everyday of your stay. They make you park across the street in a remote empty parking area where there is low light visibility, pavement had really big and small potholes, no security whatsoever, felt unsafe. Why do they have to make all parking stall just for valet? I find that very inconvenient and it's like they was punishing their guests and just wanted our money.
Stayed 2 nights in May 2024

4/10 Poor

Anushikha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff misguides you with regards to parking service. They charge $25 per day for valet service but there is a free parking lot right across the hotel. We had also requested daily cleaning service (we were a family of four in a room with two Queen beds). They did not provide daily cleaning and when asked why they said "the staff probably ran out of time". As compensation they offered to refund the resort fee for that night but it showed up in our final bill. They also only provide 2 bottles of water per check in which is absolutely bizarre for a booking of 4 occupants. The rooms are clean but the property amenities are just okay.

6/10 Okay

Sashicko

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Darin

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jae Lyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a scenic place in Hilo.
Stayed 1 night in May 2024

8/10 Good

Frederick, Hernando, FL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There is nothing wrong with the property. It is a slightly bit dated, but it is a great place to stay. I have stayed here for both business and leisure. The location is good however, it is surrounded by other run down locations. I assume big storms have ravaged this location. Overall, I will continue to stay here while on the Hilo side of the Big Island. There is a smell of mold on the building entry passageway from storms impacting the carpet. Once you enter into the room the mold smell is gone. Rooms are clean and well kept by housekeeping. Parking is an issue here. You are forced to valet or self park a short walk from the hotel. Restaurant near the pool has excellent food. I recommend the Açaí bowl for morning breakfast. Pancakes are awesome as well. Thank you for the great stay!
Stayed 1 night in May 2024

10/10 Excellent

Lyman

Travelled with partner
Liked: Amenities
It was clean and friendly and located in an excellent and beautiful location near Hilo.
Stayed 2 nights in May 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Alicia

Travelled with partner
Liked: Cleanliness, staff & service
The rooms and lobby were pretty good overall but property in serious need of painting. Building/decks had mold on them…pretty much all over property. Two buildings next to property were abandoned and apparently used by homeless and have drug issues there. We didn’t feel unsafe on property but would not walk from there. The canyon trees very cool lining street but area itself was pretty sad.
Stayed 4 nights in May 2024

4/10 Poor

Luke, Waipahu

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Upon registration, we were charged a resort fee of $46/day plus $25/day for mandatory valet parking. Parking on the road outside of the hotel was free. We inquired about the overflow parking lot across from the hotel and that was $25/day as well. I find these charges to be excessive, especially charging for a parking lot across the street. It also took over 30 minutes to check in so that was not efficient. I have stayed at the Naniloa many times over the years, but I will probably not be going back there.
Stayed 2 nights in Apr 2024