โรงแรมใกล้ทะเลสาบไฮแลนด์, ราวน์เลค

"Staff and personal were supper nice"

"Bottom sheet had 3 circle spots on it ranging from 2 and half inch down to 1inch. Informed desk and was given sheets and had to change ourselves. Shower had mold spots on soap shelf(3) and base wall had 4inches near drain wall. Was told cant do any comp because booked thru Expedia... Not happy"

"The hotel was unwilling to work with me and my family to allowed my adult son to check in on his own."

"We arrived around 10pm with our 1 year old. Check-in was straight forward, but upon entering our room, we immediately walked out and went back to the check-in counter due to the overwhelming vape smell mixed with a musky scent, as if someone tried to cover it up. When we informed the front desk staff member of this, all she cared about was asking if we had used anything in the room. I had checked in maybe 10 minutes prior--only enough time for us to move the car and bring a load of our baggage...

"Breakfast was minimal."

"Huele mucho a húmeda"

"Overall good the staff were very rude and not helpful"

"Family friendly"

"Great hot breakfast. Easy check in. Secure area of North Chicago."

"Bedroom had a few issues bed was super soft and not enough pillows. TV wouldn't work correctly. Couldn't use hot tub. Staff wasn't at front desk and pool was closed over the maintenance time."

"It’s was really nice and comfortable and good breakfast"

"Excelente en todos los sentidos"

"I highly recommend choosing a different place to stay. The room conditions were unacceptable and completely uncleaned. To make matters worse, management refused to allow a room upgrade and denied housekeeping service throughout my multi-night stay, explicitly stating they were prioritizing a large reunion group instead. The front desk staff were incredibly rude and dismissive when I brought up these issues. This was a terrible experience from start to finish, and the hospitality here needs a...

"The best thing about this hotel is the breakfast. Some of the hallway carpet is not clean and filled with sports. Our sofa pullout mattress was stained with blood and who knows what else. No maintenance person available for several days to address our issues. PLEASE do not stay here. No compensation for my inconveniences."

"This hotel is the definition of “you get what you pay for”. Beds were functional for sleeping one night, probably 2.5 stars for cleanliness (one dirty towel at checking), although breakfast was better than expected."

"There’s was no extra towels. No coffee and it smell bad!"

"This was the worst hotel I have ever stayed in. The air conditioning barely worked. We told the staff about it, and they said they would come fix it, but no one ever did. The room smelled terrible, and there were dead bugs on the floor. The so-called free Wi-Fi didn’t work, and the TV didn’t work either. It even had grocery bags stuffed behind it, which was very strange. At night, there was a lot of yelling. We heard people shouting, “We’re going to call the police if you do not leave,” which...

"Wonderful place"

"Great place and staff"