Search Hotels Near Highland Hospital of Rochester, Rochester

"When I arrived front desk was on a personal phone call. I stood there till they finished. When returning from dinner a man ask how to check in. I explained someone was at the desk when I arrived. We found a button to activate for help. Went to my room changed when I came back down still no one. They had to call to get someone to help him. Also $100 deposit was removed from my card I produced. It has yet to be out back in my account. Customer service was of no service. The property customer service wasn’t much better. Still waiting on my deposit to be returned. "

"The room smelled musty and the floors were dirty. Booked a river view, didn’t get it. Also the pool was closed. What I read on this site said only closed til April 1"

"The room was clean and the staff was excellent. I did not like that the toilet was so low to the ground and the shower head was not high enough I had to duck under it. "

"None"

"Everyone was very friendly and accommodating. Clean hotel and good breakfast. Pool and hot tub were also in good working order. "

"Nice staff and perfectly acceptable for a short stay. "

"The staff was exceptional "

"The only complaints i have are that the pool area is small and th coffee was weak, otherwise a great stay"

"pretty dingy appearing in rooms. staff when we checked in did NOT know that parking is complimentary and was pretty unhelpful. staff at checkout was much more helpful!"