Hotel appears to have closed down. No check-in information received, no response to messages, turned up to find no way in so had to urgently find somewhere else to stay. Beware.
The hotel access is all code based so there is no staff on site. That being said the communication with host is great cia text/whatsApp - instant and prompt replies. Affordable too and great location right next to High Wycombe station.
Our planned trip was for a wedding that had to be cancelled due to a serious family illness in the Bride’s family. This was communicated to all guests at least a month before the date.
I immediately messaged the property host aware that there was no cancellation option but hoping for some support or assistance with our booking, no reply. This was after I had tried to call and had left a message, no reply.
I followed up a couple of weeks later and again last week. Ghosted.
I tried to re-schedule for alternative dates as per the app but unbelievably every date I tried was already taken.
I knew that I would likely lose the money I had paid but the most frustrating element from my point of view is the atrocious (in fact entirely absent) customer service.
Common courtesy would have given me a response, even if that was to let me down more gently.
I have no idea what the property is like so can’t reliably comment, I certainly will never find out.
Good luck if you book here, I would imagine all is well if plans don’t change but if they do you’ll be goosed!
The Manager was not ready for us despite knowing our arrival time. He came armed with anything & everthing to break down the door. Once open there were womens fluffy slippers, clothing and a dirty unmade bed. The Manager offered no apology or explanation. In fact he never spoke in the whole 22 minutes we were watching this all unfold. We paid for better the better room, he offered us the cheap room which was already occupied. We complained to Expedia who expedited a refund. We had photos of proof to verify our story.