Search Hotels Near Heart of Bossier Shopping Center, Bossier City

"Room was clean & the staff were helpful and polite"

"You can pass to the hotel from the parking lot, which is very convenient I like the part, the room was beautiful, very clean. What I like about the casino was that they have a separate area for non smoking people. Everything was good."

"The room was clean, the bed was comfortable, and the staff was friendly and helpful. The room looked newly updated, the hotel was attractive and inviting. We will be back. "

"Loved the late-night Noodle Restaurant. The food and service were spectacular."

"The $40 resort fee was inconvenient and taken out of deposit once it was given back. I was never notified of this fee "

"Clean rooms "

"Clean room, professional staff."

"The hotel and Casino were very nice however I think they were very new still check-in took a lot longer than I believe it should. We were there for a conference, so there were a lot of of us and I believe they were understaffed in a few areas. Also the lobby bar had two bartenders one night yes they were slammed, but we are used to having a lot of us at a realtor convention however one of the bartenders had a horrible attitude demeanor, and acted as if she didn’t want to be there at all. I believe management should’ve stepped in and helped more but also this bartender at a certain time should’ve been sent home or sent to a different location in the casino that was less busy.I Someone else should’ve been pulled to replace her. I did speak to a manager and told him I understand we were a lot, but her attitude was not professional and had she tried, a little harder, we would’ve tipped her even more. More times than not I feel like these conventions are always understaffed or they don’t understand which type of clients are coming in. For future reference Realtors drink and eat a lot we are fun bunch we don’t mind waiting as long as it’s within reason, we tip well because we work hard and we play hard. Whoever is in charge of booking conferences maybe should look into who is coming so you can better staff certain areas. Obviously certain clients aren’t going to drink as much but again it was a nice stay overall, but there were some kinks to be worked out."

"bed was very hard. Elevator was out of order. Staff had very little knowledge of customer service. had the room booked for 3 nights and they tried to tell me it was for night. tried to charge me a cleaning fee because they claimed i left trash outside my door(rooms on the 3rd floor remind you.)but that was false. manger stated that was my first warning, as if i was a toddler being corrected. wifi didnt work so had to use my mobile hotspot just to watch tv. which was horrible to say. No channels. i wish i could have spent money somewhere else. please check this place before you book, the pictures are not what they look like. one of the worst places."