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"The kitchen had everything we needed to cook and the hostess was helpful and gracious. "

"A Hidden Gem in the Heart of Hilo **Hilo Town Inn** is the perfect example of why you shouldn't judge a book by its cover. While the exterior is unassuming, the rooms are squeaky clean and thoughtfully equipped with everything you need to feel right at home. It is clear that a lot of care goes into maintaining the space. The location is unbeatable for exploring the east side of the Big Island. Being right in the center of town, we were within walking distance of local restaurants and stores. It...

"Absolutely not what was described. There is no pool, it’s a magical waterfall "

"Terrible"

"Rooms were clean and comfortable. Kitchen area could have been cleaner especially the dirty refrigerator. Excellent location to National park. Few restaurants in the area but very good food. For the price, I would visit again. "

"Great place to stay for the distance from Volcano National Park. Great check in experience & clean quite room"

"Very beautiful spot and the grounds Wei taken care of"

"It was advertised as a charming room with a view of a Japanese garden and koi pond. We found it no better than a low budget motel with a poorly maintained pond and a dead fish floating in it. The "kitchen" was adequate with a small counter set much too high, a tiny coffee maker, microwave and a mini fridge. There was an ice tray provided in the refrigerator but was useless because it leaked through multiple cracks. The shower also had a large buildup of hair in the drain cover."

"This was a great place to stay, right by the coast and Reeds Bay. Our room was clean. They have laundry, pool, security. We upgraded to a bay view and it was worth it. The building is dated but those cement walls make your room very quiet! No a/c but it’s not needed- at least not in the room we were in."

"Pleasant stay. we spent the day at the Volcano Natl Park which is only 7 minutes away. had dinner in town, checked in about 5pm. when you drive onto the property you feel like you are in the middle of the rain forrest. really appreciated the tasty banana bread, snacks, and fruit that was left out. our room had a hot tub, which we didnt use. the matress was comfy. very quiet surrondings."

"The hotel staff were incredibly accommodating and quick to respond. The check-in experience was seamless, and their actions truly exemplified what it means to have the aloha spirit! I can’t recommend this property enough and will definitely be coming back in the future."

"Amazing staff. Great place"

"Stayed at Cabin Kai 4 (Dec 26–30, 2025). Affordable and located in a beautiful, peaceful area with free parking, water, and Wi-Fi (weak). Major concern: No window coverings for the floor-to-ceiling bathtub window or windows above the bed and coffee bar, resulting in serious privacy issues while bathing and sleeping. This was very uncomfortable. Remote location (45 minutes from Hilo); a car is required. No cellphone reception. No nearby restaurants or shops. Towels were not very clean, and...

"The start of the stay started off well with Sarge, the property manager, and all, with him cooking for us and welcoming us in. The rules were very strict in having no outter footwear inside the house. The property was nice with a stray cat, named White Knight, being around the property to be there during your stay. However, things went downhill when we found out that one of our friends was hit on by Sarge, which made her feel uncomfortable. We were caught off guard by this action and let the...

"Nice hotel not sure worth the money since it is outdated but miles better then out VRBO. Clean and great views. The AC worked that was my biggest ask."

"This is a beautiful, quiet property just above Hilo town. The view of Hilo from the property is AMAZING! Great value for the room we had for 5 days. The property is very relaxing and the sounds of the coqui frogs at night add to the feeling of relaxation and induction of sleep. I would highly recommend to anyone planning a trip to Hilo."

"Couldn’t stay because of the storm. "

"The staff were very friendly and helpful. The room was clean and tidy and the atmosphere was so cool. It felt like we were staying in a treehouse in the jungle! The provided breakfast was good along with the other snacks in the common area. Very cool experience!"