First, we did not end up staying at this hotel. The online photos with Expedia DID NOT match the actual rooms when we arrived. The property was in poor condition from the outside and looked like a roach motel. When we entered the lobby the decor was old and outdated, the windows were filthy, and they had some gambling machines I assume to generate some extra revenue.
When checking in we requested non-smoking rooms which the desk person agreed to. Of course- They reeked of smoke, the first room had cigarette burns (7) on the comforter, and the bar soap in the bathroom was used. The second room mattress cover was filthy upon inspection, and everything felt like you were going to have cockroaches or bed bugs crawling all over you. It was dark and dingey and again I REPEAT- LOOKED NOTHING LIKE THE PHOTIS ONLINE.
The only thing that went smoothly was when we asked for a refund and demanded our money back, there was no hesitation. Which leads me to believe this happens often,
