"One of the best hotels I’ve ever stayed at. Room was excellent with an amazing Mountain View. Full amenities and top notch service. Staff goes above and beyond and are personable and friendly, even as English speaking tourists. The breakfast was delicious and a perfect mix of made to order hot dishes along with a large spread of buffet items.
The best hotel in Hakuba if you want a luxurious and relaxing experience."
"Although the property is not exactly updated, it was incredibly clean and the staff were so friendly and helpful. It’s located right in front of the beginners lift and was close proximity to the ski school and shuttle pick up. I would definitely stay here again in the future. "
"Amazing staff very attentive and helpful. The room, the onsen are very clean and well maintained. The food was amazing. Steps from a couple of conbinis and good restaurants. Only slight downside is that it’s a bit of a walk (20 min) or a short drive to Goryu ski resort. It’s a 15min cab ride to Happo. Didn’t find the public buses to be as easy or convenient to use so we used cabs or walk."
"Property was amazing. Staff was kind enough to accommodate my request for a private onsen room. Which I should have booked initially but didn't realize was an option. Shuttle bus stop at the front door will take you to various ski resorts in the area. Staff is excellent, helpful, kind. Restaurant is great! Had use of a ski locker as well. Full locker, not just a place to hang skus and poles. "