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"Staff was courteous and excellent service"

"The room was very clean. The hotel staff was available to help us with tours and other things we wanted to do there"

"First class in every aspect. Very friendly and courteous staff. The breakfast buffet was the best we have ever had and the service was incredible. In the heart of downtown Hai Phong is very walkable to exquisite local food and nightlife. The rooms were very clean and elegant. Very reasonably priced. A must stay if you are ever in Hai Phong"

"The pool was lovely and clean, staff are wonderful, rooms are lovely and clean"

"Staff was wonderful, location is great and the rooftop pool hits "

"The view from my room was pure magic, just a joy to wake there, the rooftop seating great at night for a drink. The staff friendly and relaxed and very helpful, a short walk from the town but far away enough to not see all the development "

"The staff was friendly and helpful. Room was spacious, clean and nicely decorated. Good location for wandering the town or walking to beaches"

"This beautiful little budget resort is nestled in a valley outside of town. No ocean views here, but in exchange you get serenity, a gorgeous garden, and an attentive staff. The food is simple and good, I really enjoyed the seafood fried rice. You can walk to the nearby hospital cave, which I found very interesting, but for other attractions they’ll book you a car or rent you a scooter. I had a few small problems: the room could use a luggage rack or another table/dresser to lay out clothes, we didn’t have a lightbulb in our bedside lamp (they quickly provided one when asked), but overall we had a fantastic experience. This place is best enjoyed if you have some time to slow down and relax. Spend some time by the pool or the garden, away from the bustle and construction noise of town. We enjoyed hanging out at Serena almost more than the other sights at Cat Ba. We’re already talking about coming back! Oh, and the bartender makes some excellent cocktails and smoothies!"

"It's so calming. It's that the staff are fine people, and that the near neighbors are fine people, and that the neighborhood beyond the hotel is full of fine people."