Citadines Marina Halong offers an upscale retreat with two pools, sun loungers, and umbrellas. Guests can stroll through the garden, use the 24-hour gym, or dine at four restaurants serving Asian cuisine. Free in-room WiFi keeps everyone connected.
Located in Bai Chay, a neighbourhood in Ha Long, Citadines Marina Halong is near theme parks and near the beach. Ha Long International Cruise Port and Halong Bay Marina are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Ha Long Night Market and Cái Dăm Market. Don't miss out on a visit to Dragon Park. Take the opportunity to explore the area for outdoor excitement like cave exploring. Visit our Ha Long travel guide
Located close to Cái Dăm Market and Tuan Chau Beach, Citadines Marina Halong provides a corner/local shop, designer shops on-site and a garden. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas
Free self-parking
Buffet breakfast (surcharge), free bike hire and a round-trip airport shuttle (surcharge)
A 24-hour front desk, a vegetable garden and concierge services
Room features
All 580 individually decorated rooms have thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs.
Other amenities include:
Recycling and LED light bulbs
Designer toiletries, bidets and hairdryers
LCD TVs with cable channels
Wardrobes/cupboards, balconies and daily housekeeping
Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 350,000 for adults and VND 260,000 for children
4 restaurants
A bar/lounge
Snack bar/deli
Restaurants on site
On The Rocks Rooftop Bar
Sandals Restaurant
Soul Bowl Restaurant
Things to do
Bicycle storage
Billiards/pool table
Children's pool
Designer stores
Free bicycle rentals
Free children's club
Gym
Indoor pool
Outdoor pool
Family friendly
Children's pool
Free children's club
Grocery/convenience store
Indoor pool
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Laundry facilities
Luggage storage
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Business services
1,808 square feet of conference space
24-hour business centre
4 meeting rooms
Computer station
Outdoors
Garden
Outdoor furniture
Pool loungers
Pool umbrellas
Vegetable garden
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
1 building
26 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2021
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Living plant wall
Local culture and ecosystem education
Vegan dining options
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bidet
Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Entertainment
LCD TV with cable channels
Food and drink
Free bottled water
Limited room service
Meal delivery service
More
Air conditioning
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Individual decor
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens
Policies
Check-in
Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Due to renovations, the following facilities will be closed until further notice: On The Rocks Bar (30th floor), Social Lounge, and the outdoor pool.
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of VND 500000 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for VND 850000.0 per day.
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: from approximately VND 350000 for adults and from VND 260000 for children
Airport shuttle fee: VND 1490000 per vehicle (one-way, maximum occupancy 6)
Pet fee: VND 500000 per accommodation, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: VND 850000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Citadines Marina Halong Hotel
Citadines Marina Halong Ha Long
Citadines Marina Halong Hotel Ha Long
Frequently asked questions
Does Citadines Marina Halong have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 6:00 AM to 9:00 PM.
How much does it cost to stay at Citadines Marina Halong?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Citadines Marina Halong on 8 Mar 2026 start from ฿1,196, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Citadines Marina Halong pet-friendly?
Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 10 kg per pet. There's a fee of VND 500000 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking at Citadines Marina Halong?
Self-parking is free at this property.
What time is check-in at Citadines Marina Halong?
Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Citadines Marina Halong?
Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Does Citadines Marina Halong provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 1490000 per vehicle applies.
Where is Citadines Marina Halong located?
Located in Bai Chay, this luxury hotel is within 1 mi (2 km) of Ha Long Night Market and Cái Dăm Market. Dragon Park and Ha Long International Cruise Port are also within 6 mi (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Citadines Marina Halong Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
a very nice property with good sized, clean rooms.
Anthony
Stayed 1 night in Jul 2025
10/10 Excellent
Ron
28 Nov 2025
Staff was great and very helpful. Room was nice. In house restaurant was fantastic. Only problem I had was unfortunately my trip was cut short and they wouldn’t refund any money for the two nights I lost. And it’s there slow season so it’s not like they didn’t have time to rebook the room. More than Half the rooms are vacant.
We stayed for four nights in the Citidenes, it had a comfortable working space, is close to the boat tours, a great gym and yoga studio as well as two pools. They also have free bicycles for you to explore the town. We stayed in an apartment style room so cooked in the fully equipped kitchen. Would highly recommend.
Clearly took a beating from the storm but overall good. -2.5 for not serving any water or drinks untill half finished eating dinner and 3 requests.. Hello... :-\
Breakfast was above average and rest staff was very good so earned 1 back. Certainly 5 potential. Recommend.
Everything was fine with my stay. However, I booked for 5 nights but my stay was cut short and I only was able to stay for 3 nights. It is their slow season and the hotel looked to be less than half full. So they were NOT going to lose any revenue from my cancellation as the room would not have been booked anyway. When I asked for any type of compensation as in a refund I was told their policy is to not issue any refunds. Not even a company credit for a future use. So I'm done with this company.
Excellent is only the world i can say for this hotel. I give 5 ⭐️ for all & definitely will recommend to all my friends if they visit Halong Bay in future.
This place was very relaxing. The 2 swimming pools are too small and way too crowded. The breakfast is not good. Overall the place is good.
jenny
Stayed 3 nights in Jul 2023
6/10 Okay
Verified traveller
11 Aug 2022
Liked: Cleanliness, staff & service, amenities
It is located in the middle of nowhere in an area in full development but yet inhabited. It might be ok in a few years but not now. Severe problems with the A/C.
The hotel is stunning, spotlessly clean and the pools are really nice. Breakfast buffet was varied and had a massive selection.
Unfortunately the bed was the hardest we have experienced in any hotel and we did not have a good nights sleep.
The shower is bizarre too, it’s in the bath at the same level as the bath tap, and there is no holder or bath curtain meaning you have to hold the shower head and water goes on the floor no matter how careful you are.
The area around the hotel is almost completely abandoned.
We booked 2 nights here for my gf’s 30th and regret the entire experience.
A room with a view (of the bay) = you could just about see the bay but most of the view was of the giant construction site surrounding the hotel. There’s no mention of this on hotels.com and the photos shown are CGI = there’s absolutely zero greenery surrounding the hotel and construction went on from 8am to 10pm at night. See photos for the view from the balcony, it was very noisy!
When we arrived, we immediately wanted to check out after realising the hotel wasn’t as marketed or as expected. Despite spending over 4 hours on the phone to various agents from hotels.com, none of them were able to help and I was told to wait 10+ days for a response, despite only staying for x 2 nights.
On the first night, there was a party happening next door until 2am. Despite several phone calls and trips to reception, they weren’t able to get our neighbours to turn the music down. We ended up having to request a room change just for a quiets night sleep - and zero apologies given for the inconvenience.
Hotel was also like a ghost town, very few people there, probably because of the construction and fake photos that hotels.com shows of it.
Do not stay here, and also do not book through hotels.com either as customer service is terrible !