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"Room was clean and whilst the bed was very firm I slept well. Breakfast was a delight and the staff very helpful."

"Dinner menu was fine but breakfast was even better!"

"Pros: recently decorated room, comfortable firm bed, clean white cotton bedding, reasonably quiet, great view of river, free and plentiful continental breakfast with cereals, muffin/croissant, toast with jam & cheese, yoghurts, pleasant and helpful staff. Cons: room needed more detailed cleaning, shower head was stuck in holder and hard to adjust, skimpy tea & coffee in room & no decaf coffee, TV subject to atmospheric interference and channel hopping a challenge (maybe new batteries in hand set...

"We were on the 2rd floor and the steps were very narrow for walk up and down on. Found it a bit risky. But overall cheap and cheerful "

"OK Lodge is just a name; what is is is a (nicely) extended and converted terraced house opposite a park; so now a few studio flats, with some common areas. Modern and clean but a couple of issues - like oven not even wired in; no table to eat off; and also whilst we booked for 3 adults and was confirmed; they called to say max was 2 adults & a child and would not refund the extra £50 for the 3rd adult (who couldn't now come of course) and I had to go through Expedia to get resolved. Hope these...

"No business gets everything right every time. No one is perfect. But, the way a business reacts when things go wrong is very important. We checked in for two nights and the first night didn’t go well for a variety of reasons, including an uncomfortable mattress, a dodgy shower control and a toilet that wouldn’t flush. These issues were raised with the front desk who upgraded us to a much better room without argument or question. Thank you. "

"The only downside was there was not enough accessible plugs"

"Second time here great nights sleep very helpful staff Mohamed and jay very good"

"Good location, clean, spacious room"

"Breakfast was great considering it was free. Easy access to get in. Friendly staff. No issues."

"I spent the late afternoon sitting round the lake, it was very relaxing and pretty view. My evening meal was nice as was my breakfast. Great for a stop over."

"great place"

"I put this for my two daughters as they were staying away near Maidstone in Kent, we use these hotels all over the country and can say that this one did not let them down it was as good as all the others and my two daughters had a great stay"

"The staff and the food were excellent and without fault. The rooms are similar to other Best Western hotels I've stayed in, in so much as they are a little dated, however the venue was quiet and I had a good nights sleep."

"The staff made me feel welcome as a solo traveller on a large busy hotel, and accommodated my bike which was amazing. Thank you"

"Thankfully we only stayed for one night. The room (number 4) itself was a good size and being on the ground floor, was perfect for getting overnight bags and the dog in. The hot water tap was in need of repair, sometimes water came out of the tap other times it was a trickle. The basin was missing a plug for the basin. I did raise both issues with reception staff. I wasn't expecting maintenance staff to come running on a Saturday afternoon, needless to say the tap wasn't fixed when we arrived...

"Clean room, great breakfast, friendly and very helpful owners. Highly recommend"