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Reviews of Servatur Waikiki

4 out of 5
Servatur Waikiki
Avenida de Gran Canaria, 20, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 886 reviews" "
Rating 8 - Good. 402 out of 886 reviews" "
Rating 6 - Okay. 110 out of 886 reviews" "
Rating 4 - Poor. 38 out of 886 reviews" "
Rating 2 - Terrible. 17 out of 886 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marta Guerra - Servatur Waikiki on 11 May 2024
Estimada Yvonne, Gracias por haber compartido su reseña.Nos hace sentir muy orgullosos que haya valorado tan positivamente los servicios ofrecidos y el trato recibido por parte del personal. Esperamos verle de nuevo y brindarle una experiencia aún mejor. Saludos cordiales.

8/10 Good

Lianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for price iv stayed in worse clean ,foods ok a little for everyone altho it's a bit of a free for all great location central to loads of shopping and the beach got checked in early that was a bonus as we arrived after an early morning flight entertainment not up to much but was ok we went out most nights
Stayed 3 nights in Apr 2024
Response from Marta Guerra - Servatur Waikiki on 5 Apr 2024
Hello Mrs. Lianne, Thank you for sharing your review with us.It makes us very proud to know that the services offered have lived up to your expectations and, therefore, your experience in our hotel has been completely satisfactory.For your next stay, if you have any wishes or preferences, please do not hesitate to contact us.We look forward to welcoming you again.Kind regards.

8/10 Good

David Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Marta Guerra - Servatur Waikiki on 31 Mar 2024
Hello Mr. Anthony, Thank you for sharing your review and for choosing us for your holiday. We hope that the services offered were up to your expectations and that your experience was a pleasant one.Kind regards.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel very helpful staff and nice rooms
Stayed 1 night in Mar 2024
Response from Marta Guerra - Servatur Waikiki on 25 Mar 2024
Hello Mr. Brian, Thank you very much for sharing your review with us and sharing your experience at our hotel. It makes us very proud to know that both the facilities and the treatment received from our staff have met your expectations. For your next stay, if you have any preference, please do not hesitate to contact us. We look forward to welcoming you again. Kind regards.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only comment is about the cleaning fluid used by the bar staff - it smells horrible. I would recommend a solution called Alcosan. Hopefully it is available in Spain
Stayed 7 nights in Mar 2024
Response from Rayco on 17 Mar 2024
Hello Mr. GaryThank you very much for your stay with us, we are glad to know that you enjoyed your stay at our hotel. Of course we will take note of the incidents in order to always improve,Best regards, Rayco Ortiz

6/10 Okay

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too commercialised for my taste, but suited our needs for the pupose of this trip.
Stayed 4 nights in Mar 2024
Response from Rayco on 14 Mar 2024
Hello Mr. AllanThank you very much for your stay with us.We are happy to know that you have been able to enjoy your stay with us. We hope to see you again soon.Best regards, Rayco Ortiz.

6/10 Okay

Rajiv

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was nice and clean and the staff was very friendly. The property was dated and it showed. The breakfast selection was really good, but the lunch and dinner options could be better. The location was good as it was close to amenities, but a bit far away from the beach. I had to pay a deposit at the front reception to secure an electric oven for the room as it didn't come with one.
Stayed 4 nights in Mar 2024
Response from Marta Guerra - Servatur Waikiki on 9 Mar 2024
Hello Mr. Rajiv, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the accommodation and the restaurant service was satisfactory. However, we will take your comments into account in order to continue to improve and offer the best service. We hope you come back again and show you the improvements we have made.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The all-inclusive service, room and location made this a very enjoyable and relaxing stay. There was a wide selection of food options for breakfast, lunch and dinner, bus stops for the beach and airport are almost right outside. Staff were helpful, double room was spacious and balcony caught the sun in the afternoon and was a comfortable spot to relax in. Highly recommended.
Stayed 3 nights in Feb 2024
Response from Marta Guerra - Servatur Waikiki on 4 Mar 2024
Hello Mr. David, Thank you for taking the time to tell us about your experience in our hotel. It makes us very proud to know that both the services offered and the treatment received from our staff have met your expectations. For your next stay, if you have any wishes or preferences please do not hesitate to send us an email to: waikiki@servatur.comWe look forward to welcoming you again. Kind regards.

8/10 Good

Becci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking for hire cars was very convenient, right outside the hotel and free. The food was nice for a buffet and soft drinks and wine/beer is included during evening meals for half board. Enough sun loungers for everyone but the pool wasn’t heated so too cold in February. Downside was the road was quite noisy on the balcony and the hotels are very close together.
Stayed 4 nights in Feb 2024
Response from Marta Guerra - Servatur Waikiki on 16 Feb 2024
Dear guest, Thank you very much for sharing your review with us. It makes us feel very proud to know that his stay has been great and, consequently, his experience has been unforgettable. We hope to see you again in Waikiki.Kind regards.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Estimado Brian, Gracias por habernos valorado y haber compartido su reseña. Esperamos que haya disfrutado de una estupenda estancia y su experiencia haya sido satisfactoria. Esperamos verle de nuevo. Reciba un cordial saludo.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is amazing
Staff super helpful
Stayed 4 nights in Dec 2023
Response from Marta Guerra - Servatur Waikiki on 24 Dec 2023
Hello Mr. Andrew, Thank you for sharing your review with us and explaining how your experience was at our hotel. It makes us feel very proud that you have valued the treatment received from our staff so positively. We hope to see you again and provide you with an even better experience than the last.Kind regards.

8/10 Good

Michael

Stayed 7 nights in Dec 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mr. Michael, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

10/10 Excellent

Ranbir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food choice need more work
Stayed 7 nights in Nov 2023
Response from Marta Guerra - Recepción Servatur Waikiki on 8 Dec 2023
Hello Mr. Ranbir, Thank you for sharing your review with us and for your feedback on the food. We will take note of it in order to continue to improve and offer a better service. We hope you come back again. Kind regards.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Great hotel, rooms very clean and comfortable beds. Staff were excellent, breakfast was very tasty and loads of choice. Plenty of sun beds and facilities in the hotel are very good. Really enjoyed our stay. We were in block E and the only negatives were that the air conditioning wasn’t great so we had to leave the balcony door open but there was a lot of road noise from a busy road at the back of the hotel. Overall we had a lovely holiday and would have no problem booking again.
Stayed 7 nights in Nov 2023
Response from Marta Guerra - Recepción Servatur Waikiki on 18 Nov 2023
Hello Mr. Martin, Thank you for sharing your review with us. We are very happy to know that the services offered have lived up to your expectations and, therefore, you have been able to enjoy a great vacation. However, we will take note of the above to continue improving. We hope you return soon and, if you have any preferences or wishes, do not hesitate to contact us at waikiki@servatur.comKind regards.

6/10 Okay

Tomasz

Stayed 5 nights in Nov 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mr. Tomasz, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

4/10 Poor

Mohammed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mr. Mohammed, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family thoroughly enjoyed this hotel. The pools were great, our grandchildren loved them. The food selection was varied and good.
Stayed 7 nights in Oct 2023
Response from Marta Guerra - Servatur Waikiki on 9 Nov 2023
Hello Mr. Dylan, Thank you very much for sharing your review with us. It makes us feel very proud to know that his stay has been great and, consequently, his experience has been unforgettable. We hope to see you again in Waikiki.Kind regards.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mrs. Sharon, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mrs. Claire, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mr. Andrew, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Marta Guerra - Servatur Waikiki on 28 Sep 2023
Estimada Olivia, Muchas gracias por haber compartido su reseña con nosotros y habernos valorado de forma positiva. Esperamos verle de nuevo. Reciba un cordial saludo.

10/10 Excellent

Elaine

Liked: Staff & service, property conditions & facilities
Very nice staff very helpful room was nice but could do with getting a touch up here and there
Stayed 1 night in Sep 2023
Response from Marta Guerra - Servatur Waikiki on 26 Sep 2023
Hello Mrs. Elaine, Thank you very much for sharing how was your experience in our hotel. We are very proud to know that both the treatment of the staff and the services offered have met your expectations. However, we will take your comments into account to continue improving. We look forward to seeing you again and providing you with an even better experience. Kind regards,

10/10 Excellent

Stacey

Stayed 3 nights in Jul 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mrs. Stacey,Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again.Kind regards.

8/10 Good

david, chichester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a week at the Waikiki in early July (B&B): Positives: - cleanliness, friendly staff, breakfast choices, pool / loads of sunbeds, good location for buses Negatives: - evening entertainment, pool bar area, feels more German than Spanish Best for: Young families Not good for: Older teenagers, young adults, singles Pleased we went B&B rather than AI - lots of grumbles from AI guests about the drinks and dinner.
Stayed 6 nights in Jul 2023
Response from Marta Guerra - Servatur Waikiki on 6 Aug 2023
Hello Mrs. David, Thank you for sharing how was your experience in Servatur Waikiki. We are pleased to know that we have met your expectations and that both the cleanliness, the location and the services offered have been to your liking. In the same way, we appreciate that you have positively valued the attention received from the staff. We hope you come back soon.King regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Pleasant Stay!
Stay was very pleasant. Staff was amazing, friendly & kind. Food, fresh & healthy. Location was great too. Would recommend to anyone.
Stayed 7 nights in Jul 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Dear guest, Thank you for sharing how was your experience in Servatur Waikiki. We are pleased to know that we have met your expectations and that both the cleanliness, the location and the services offered have been to your liking. In the same way, we appreciate that you have positively valued the attention received from the staff. We hope you come back soon.Kind regards.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mr. Andrew, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again.Kind regards.

6/10 Okay

Edmar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Disappointing intertainment
The hotel structure is really good. The staff are just amazing. Working hard tomake everyone happy. The restaurant are good, loads of options but start getting boring after few days. The big disappointment was the intertainment. We arrived on solstice day. Loads of activities, loads of animators at night we had one cuban singer work together with more 5 animatores. Dancing ballons competition was amazing. The other day look like we was in different hotel. Just one animator. He work hard but not the same. At night we had one singer (poor girl) look like geriatric home. Was so boring and sad. No animators at night. Everyone went out to buy card games. Because not have nothings to do. And was the same for more 2 nights. In our last night we had a acrobatics circus. As well really good and everyone enjoy. *hotel manager. Singers not make intertainment. Is boring. Contract a big team and invest in games. We defo not come back.
Stayed 4 nights in Jun 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Edmar, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

natalia

Stayed 7 nights in May 2023
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Estimada Natalia, Gracias por habernos valorado y haber compartido su reseña. Esperamos que haya disfrutado de una estupenda estancia y su experiencia haya sido satisfactoria. Estaremos encantados de recibirle de nuevo. Reciba un cordial saludo.

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very good value for money
Great staff from the chefs, barman, cleaners and entertainment. Nice location for 12 mins walk to beach, free shuttle or very cheap taxis, restaurants and pubs nearby on every street
Stayed 5 nights in Jun 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mrs. Colin, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

Mirka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was beatiful and great vacation. We love Gran Canaria
Stayed 12 nights in May 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Dear guest, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

8/10 Good

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Limited and rather basic food options in all inclusive package
Stayed 3 nights in May 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Marcin, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Nice mini break
Stayed 3 nights in May 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mrs. Sarah, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

clare

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed my stay here, beds very comfortably very modern room cleaned every day by lovely house keeping staff, food excellent, daily entertainment, lots of sun loungers available every day Would highly recommend staying here
Stayed 7 nights in May 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mrs. Clare, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Poor breakfast
Stayed 5 nights in May 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Dear guest, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

LUKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for the price we paid 10 min walk to Yumbo. AI very good value and a lot better than expected
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Luke, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

8/10 Good

Aiden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Aiden, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but average hotel.
We spent a week at Waikiki just after Easter. The hotel is well located close to bars and restaurants only a short walk away. The hotel has a fairly big capacity but this can really only be felt at breakfast time when the restaurant tends to get busy. The breakfast was very repetitive after a few days but it was possible to find something. We booked a double room which came with 2 single beds pushed together= not a double bed which was very annoying, however the room was clean with fresh towels daily. We were surprised that a 4 star hotel does not have a fridge or even kettle in the room. Whilst the hotel is very family orientated and the animation team great, the 18+ areas were full of children which was not monitored at all. The little gym equipment there was was used by children with no space for adults, the jacuzzi had more children in it than adults which got irritating at times. Overall an okay stay.
Stayed 7 nights in Apr 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mrs. Maria, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

Marius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Marius, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

louise

Stayed 5 nights in Mar 2023
Response from Marta Guerra - Servatur Waikiki on 5 Mar 2024
Dear guest, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again. Kind regards.

8/10 Good

DAMIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ....
happy to stay , middle of maspalomas close to pubs , shops , good selections for breakfast, animation for everyone .... to beach just 15 min walk , bus stop just 2 min walk .... very recommended
Stayed 7 nights in Feb 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Damian, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service
Great
Stayed 7 nights in Feb 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mrs. Olga, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Although only 1 night due to flight cancellation was excellent. Reception staff very helpful and restaraunt staff very efficient
Stayed 1 night in Feb 2023
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mrs. Michelle, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff very special thanks to Eduardo for helping me with my room issue. Really pleased with my stay. Thank you!
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Hello Mr. Aisling, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again.Kind regards.

8/10 Good

Olessia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oli ihan hyvä hotelli , palvelu siivous ja ruokaa . Huoneessa ei ollut jääkaappia ( minibaaria) joka aiheutti pieniä vaikeuksia lasten kansaa olemiseen huoneessa .huoneen siivous oli hyvä , mutta hotellissa on niin paljon ihmisiä joten siellä ei vissin ehtivät siivoa paremmin ( verhot, sohvankangas , seinät , ovet olivat aika likaiset ) ovi sekä suihkuun että pääovi huoneessa ei oikein toiminut .huoneessa ei ollut edes vesipulloa vaikka tultiin sinne yölennolla.
Response from Marta Guerra - Servatur Waikiki on 23 Feb 2024
Dear guest, Thank you for rating us and sharing your review. We hope you had a great stay and a satisfactory experience. We look forward to seeing you again.Kind regards.

10/10 Excellent

Virginia

Stayed 3 nights in Nov 2022

8/10 Good

Rigoberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff
Stayed 7 nights in Sep 2022
Response from Marta Guerra - Servatur Waikiki on 6 Mar 2024
Hello Mr. Rigoberto, Thank you for sharing your review with us. It makes us feel very fortunate to know that both the services offered and the treatment received have been to your liking. However, we will take your comments into account in order to continue improving and offering the best service. For your next stay, if you have any wish or preference, please do not hesitate to contact us. We will be delighted to welcome you again. Kind regards.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Ok, very noisy and old beds
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family friendly hotel
Lovely family friendly hotel. The food was lovely and varied with plenty of choice. It was always well presented and hot. The waiting staff were always friendly and efficient at clearing the tables. Lovely champagne breakfast on Sunday and a large chocolate fountain was a treat. The rooms were very clean and cleaned daily. The hotel had a lovely large lively pool, but the sun bed culture meant you had to get up early so get a bed so you can watch over your children. Unfortunately, although there was meant to be a life guard, he was never really present and when he was, he was rarely watching over the pool. The entertainment needs improving. It finished too early in the evening as the singers were only on for 1.5 hours. The disco downstairs was non existent as they sent the kids away but most of the guests had kids as it was a family resort. The day time entertainment for the kids could do with improvement too. Apart from the water polo it wasn’t very good. Archery happened under the glare of the midday sun, with only one archery board for example. Overall my family of 4 had a lovely holiday as would definitely return.
Stayed 7 nights in Aug 2022

2/10 Terrible

Calvin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I nevered stayed there i booked my trip for san juan puerto rico not there and me and my wife had to sleep on the floor at the airport it wasn't right at all and when i tried to get my money back i couldn't the person who i talked to said that it wasn't their problem so we slept on the floor in san juan puerto rico airport that's how it went until i got paid to book another hotel so i needed my money back into my account please. I always book my rooms with yall and never had this problem customer service was horrible so please can you put .y money back into my account thank you. Calvin Page .
Stayed 3 nights in Jul 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022