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"Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected."

"The pictures on the website do not tell the full story. The road ends 20 meters before the property, so prepare to wheel bags and walk across wet red clay. When we arrived the room reeked of cigarettes. They said they were fully booked and could not move us, but I could book a room still online, so they lied about that. The pool was drained and being repaired, but no mention of this anywhere before booking. Getting a chair to the lawn was hassle. There was only one restaurant, the bar was not...