"Unfortunate situation. I was doing a cross country drive. I wanted to stop so I booked 2 days, last minute, through Expedia. I arrived just before midnight. The room is clean but the bed was hard as a rock. I couldn't sleep. I was up by 5:30 in the morning, checked out before 6:30am. I asked the staff if I can get refunded my second day and was told to ask Expedia. I contacted Expedia and was told the hotel refused to release the second day payment. I was asked to revise my original review to...
"Room was dirty. They gave me a handicap room right next to the desk. The shower had mud in it. The room was extremely noisy and I got very little sleep."
"I don’t usually leave reviews, but I felt this experience warranted one.
First, I want to recognize the overnight staff member. She was incredibly kind, helpful, and professional throughout our stay.
We booked a suite because we are a family of five. When we arrived, there was a very loud fan running in the hallway directly outside our room. I asked about it, and the overnight employee explained it was due to storm damage. Since the suite floor only has suites and ours was the last one...