Franklin Lakes Packages (Flight + Hotel)

The location was very good close to Times Square the easy to get around to major attractions. The rooms are very small especially the bathrooms. I was with my 13 year old grandson it turned out ok.

RIU has a quick and efficient system for storing luggage for travelers arriving prior to check in. We did have to stand in line twice in order to check in partly because the online check in process was nonfunctional. However, we were able to access our room prior to 3 PM which was very helpful since we were traveling with children. The staff was friendly and the rooms were clean if slightly small and basic. The location is great for proximity to Times Square, theaters, and restaurants without much noise. Breakfast is included and is delicious and efficiently managed by hotel staff. Prices listed in Expedia are useful for a relative ranking between different hotels but do not reflect what you pay per night. Our basic room was a little over $500/night including various fees and taxes, significantly more than you might expect from the Expedia listing.

Property was in an excellent location. Very clean. Staff was very nice. Room didn’t have microwave or no ice machines on any of the floors. Otherwise great job!

So I did almost no research before booking this spot. Just saw a decent price in a cool area in little Italy. It was such a great location. Everything was either 15 minute walk or subway ride to all the major attractions in NYC. The staff were so friendly and hopeful. They even let us check in early after catching a red eye from California. They helped us book a taxi to the airport for much less than an uber. They were exceptional. I would stay here 100 more times.

I love this hotel and highly recommend everyone. Thank you for managing hotel.