โรงแรมและที่พักในแฟรงคลิน เฟอร์เนซ

"The night staff lady on the walker was not helpful or friendly she was more worried about getting outside to smoke cigarettes than help the guests very rude and unattentive but the rest of the staff made up for her horrible customer service"

"When checking in the desk staff was incredibly friendly and helpful. Lobby and room smelled clean and everything was in good condition. "

"Carpet ripped and torn at the threshold. It was a handicapped room and I fear it was destroyed by wheelchairs constantly going over it. Otherwise, room was very nice, quiet and comfortable."

"Breakfast was great. The room was clean well prepared."

"The largest beautiful the view is beautiful. The rents were very clean and the breakfast was hot and had a good variety. The food was good. We had a lovely stay."

"The property is lovely, the staff is top tier, Special thanks to Ms. Ricky for her amazing support and commitment to customer service. She was so helpful as it was my first of many stays in KY."

"tuff "

"First room. I or the desk person had no idea on how to operate the tv in the room or what app to use to watch tv. 2nd room. Toilet was not bolted to the floor. Hair in the tub and sink. No phone cord connected. The tv got 6 channels all of them 1 hour behind actual time. No new channels all old ones. So much noise sounded like a gym in the hallway, i had to yell at the people out there. ice machine on 2nd floor did not work. No bathroom exhaust fan. Tv remote had no battery cover. The experience...

"Was not shown before booking the age of check in and arrived and was not able to stay there"

"Great last minute stay!"

"Shower hand dirty hand prints on it in several areas. Breakfast too late for early travelers. Staff wonderful!"

"Everything was ok"

"comfortable bed, nice room and a great restaurant attached to the hotel on the second floor. The baby grand piano was a nice touch as well, lots of talented people played it while I was there."

"The smell from the refinery was in the room the whole time coming in through the wall unit. It was horrible. "

"Absolutely loved it nice and clean friendly staff and the pool and hot tub was amazing!"

"That was nice"

"The entire hotel smells of arm pits and cigarette smoke. The beds are horrible . The people in the rooms next door were extremely loud. The lady at the check in was very friendly . Shower has really good water pressure .however these do not make up for the deficiencies. Never again !"

"Room was clean but it needed a lot of updates holes in the wall shower curtain nasty, and noisy probably would not stay here again"