2/10 Terrible
Amanda
Travelled with family
11 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned to our room late at night after a day out to find property with no power. No notification to us or others staying there. No note on office all closed no one to help or emergency contact. Had to find our own accommodations at midnight. The next day returned to find out from office staff they had underground electrical fire and were to be closed for several days. No assistance in finding other accommodations nor any empathy towards their neglect to contact us the previous day. Nothing provided as compensation for our now inconvenience to have had to find other accommodations for our trip spending much time on phones and moving to another property. PISS POOR MANAGEMENT!! We were not even apologized to , I asked why we were not contacted and was told she would have to do that at home and couldn’t she just worked there. Not able to obtain any management contact info. Terrible !! They also did this to another family with small children. We found out later they moved some people who had discovered the problem during the day and inquired and contacted another couple just arriving in that day to let them know there was no power. We were told the next day they had no rooms in their building next door then found later they moved the couple just arriving. Nothing done for the current occupants. Very very upset as we have been loyal patrons multiple times since hurricane ian. Wow just wow I can’t believe we were left in the dark literally.
Amanda
Stayed 5 nights in Jun 2024