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Reviews of The Roebuck Hotel by Greene King Inns

3 out of 5
The Roebuck Hotel by Greene King Inns
Wych Cross, Forest Row, England

Reviews

8.2

Very good

Rating 10 - Excellent. 138 out of 397 reviews" "
Rating 8 - Good. 177 out of 397 reviews" "
Rating 6 - Okay. 57 out of 397 reviews" "
Rating 4 - Poor. 20 out of 397 reviews" "
Rating 2 - Terrible. 5 out of 397 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, food and staff amazing
Stayed 1 night in May 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service
There was no quiet area where the music was not playing. The staff were helpful and attentive. Food was excellent. The continental breakfast was mostly cereal, bread and cake products - felt it was missing some cheese or eggs. The breakfast included in the room rate was excellent. Would definitely come again.
Stayed 2 nights in May 2024

8/10 Good

Arun

Business traveller
Liked: Cleanliness, staff & service
Polite staff, excellent breakfast. No shops close by.
Stayed 4 nights in Apr 2024

8/10 Good

Jack

Stayed 1 night in Apr 2024

8/10 Good

Janet

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pleasant hotel/pub set in the Ashdown Forest. Room and bed were very comfortable although the shower control was extremely stiff to operate and would be impossible for someone with rheumatism/arthritis. Bus stops right outside so ideal for hikers/walkers
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival we were met by Valentine. who i later found out was a Team Leader His customer service skills were 2nd to none An absolute charming and professional staff member The room was very clean and had all the amenities that guests would require at hand in the room The following morning i spoke to Maba (hopefully ive spelt that right?) Who i belive was a manager She was absolutely wonderful and was extremely courteous and professional in her manner and made me feel special and important These two members of staff should be recognised for their loyalty and professionalism to the company As these are the staff that make a guests stay as comfortable and enjoyable as possible We will definitely stay here again when in the area
Stayed 1 night in Feb 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure to be their
All the staff were very helpful, friendly, experienced and polite. The food could not be faulted too in every way..
Stayed 3 nights in Feb 2024

8/10 Good

jayne

Travelled with family
Liked: Cleanliness, staff & service
Comfortable bed ,clean but dated furnishings
Stayed 1 night in Feb 2024

10/10 Excellent

MARGARET

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Unsafe ground , no lighting in overflow carpark. The addition of seeds and pulses to my food, that varied hugely from accepted recipe. It should have been served seperately. It caused digestion problems . Yes I could have sent it back, buthe damage was done. Very poor lighting in the bar, therfore problem not obvious initially
Stayed 1 night in Feb 2024

6/10 Okay

Malcolm

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funeral trip
Hotel is very clean and comfortable staff are brilliant the rooms are a little tired but its an old building.Decent food and drink prices considering the area a good base for a friends funeral would recommend
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a one night stopover, so not much change to test the premises. Excellent value with a nice room and fresh breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Christie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place was only there for the evening
Stayed 1 night in Nov 2023

6/10 Okay

Chris

Liked: Room comfort
Undecided
The hotel rooms were outdated and need re doing. The shower was very good and the cleanliness good Not the best place I have stayed and not sure if I would stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Dominic

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Gino

Stayed 4 nights in Nov 2023

6/10 Okay

Kevin

Stayed 1 night in Nov 2023

10/10 Excellent

CLIVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and tidy , probably needs a refurbish but was still comfortable and smelt good , really good breakfast, plenty of choice cooked or continental, same very friendly and healthy I will definitely stay again
Stayed 2 nights in Oct 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, room comfort
Staff superb. Building itself not quite so much.
Staff are absolutely superb. They’re so friendly and service is excellent. The accommodation is tired and rather worn. That said it’s clean and beds are comfortable but the duvet on our bed was tiny and not the size it should have been. Little things like a broken towel rail, uneven, threadbare carpet and an exceptionally shabby headboard just made the room seem down at heel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Stayed 4 nights in Sep 2023

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023

4/10 Poor

rebekah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok if you just want a clean bed and shower
Hotel is very run down. If you are just looking for a clean bed and bit of sleep. This is fine. The walls are very thin so I could hear everything the people in the next room were saying and doing. The wardrobe back was hanging off and the shower was very old but worked so can’t complain. Decor is damaged and old. However Rut is clean and smells of floral everywhere you go. Staff were excellent, friendly and prompt. Food was ok. Cheap (£70) and cheerful for the area. I booked to be near the airport however it’s a thirty minute drive away.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good for a one nighter.
Arrived late. Pleasant staff. Nice big twin room. Floor uneven, carpet tired and curled up the wall instead of cut to fit lol. No problems at all though. Very quiet. Great sleep. Fantastic shower. Really good value. Perfect stopover on business. Would return.
Stayed 1 night in Sep 2023

8/10 Good

Sylvia

Stayed 1 night in Sep 2023

8/10 Good

Frazer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little pub, great drinking and eating option areas.
Stayed 1 night in Sep 2023

8/10 Good

Garry

Stayed 1 night in Sep 2023

10/10 Excellent

PHILIP

Stayed 1 night in Aug 2023

8/10 Good

Rae

Liked: Cleanliness, staff & service, room comfort
Not for the disabled
Generally hotel is good but disabled facilities are very poor. There are no walk in shower only over a bath. There is only 1 disabled parking space in fairly small main car park. If this is full, the overflow carpark is down a steep unsurfaced slop to a large open area of rough stoney ground. Access to the hotel is via a number of steps and paths some of which do not have any handrail
Stayed 1 night in Aug 2023

6/10 Okay

Olivier

Stayed 1 night in Aug 2023

10/10 Excellent

PHILIP

Stayed 1 night in Aug 2023

8/10 Good

christine

Travelled with partner
Liked: Amenities, property conditions & facilities
everything was nice would stay there again
Stayed 2 nights in Aug 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff and nice area
Stayed 2 nights in Jul 2023

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best option in the area, close to the beautiful Ashdown Forest and Forest Row and many National Trust properties. We always stay here when visiting family in the area, and the staff here are exceptionally friendly and helpful! The food is excellent too!
Stayed 2 nights in Jul 2023

8/10 Good

PHILIP

Stayed 1 night in Jul 2023

10/10 Excellent

PHILIP

Stayed 1 night in Jun 2023

10/10 Excellent

Jean susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Beautiful setting with walks on ashdown forest accessible directly from the hotel. Lovely staff. Excellent powerful shower. Quiet, comfortable room.
Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Stayed 1 night in Jun 2023

8/10 Good

michael

Stayed 1 night in Jun 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Nice hotel ,staff lovely, good food,good rooms large with comfy beds. Excellent value for money. We will return.
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a lovely hotel
Our room was ok but the carpet was rucked and not flat. Needs a bit of a paint touch up but was clean and a lovely comfy bed. Tea and Coffee was sufficient and a nice touch with biscuits. Sadly I had to eat my wifes as she was celiac and couldn't have them. Meals were really well presented and staff where very accommodating. Breakfast was great. The manager was full of energy and a pleasure to meat. Overall a nice place to stay.
Stayed 2 nights in Jun 2023

6/10 Okay

John

Travelled with family
Bit old and dated, also musty smell
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tudor time hotel
Stayed 1 night in Jun 2023

6/10 Okay

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kept awake by noisy party immediately below our room- given only 6 hours notice of this, whilst driving from Wales, so no chance to make alternative arrangements. Bathroom fan did not work, so bathroom filled with steam- so unable to shave. Staff were friendly & helpful. Room was quite clean,(apart from ink stain on carpet).
Stayed 2 nights in May 2023

4/10 Poor

Oliver

Stayed 1 night in May 2023

2/10 Terrible

matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mouldy room
Booked this hotel for a colleague working in the area. I had stopped before and although the rooms are basic its fine for work....the room my colleague found was full of mould and had no hot running water from the shower. After telling the local staff about this they would not give him another room and in no way apologised or recompensed him. A shame as its a well prices hotel with a very good restaurant
Stayed 2 nights in May 2023

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 of us came to stay as we were attending a wedding near by. Check in was smooth and friendly, bar staff friendly and polite. Rooms basic but worth the money and we’re clean and had everything we needed, comfortable bed. Breakfast was amazing and extremely good value. We have no negatives and will def return x
Stayed 1 night in May 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, room comfort
Good for overnight stay
Room a little dated but bed comfortable and ok for a overnight stay, had Sunday roast dinner which was very good, staff pleasant and helpful.
Stayed 1 night in May 2023

6/10 Okay

Monica

Stayed 2 nights in Apr 2023