Search Hotels Near Forest Adventure Mt Fuji, Narusawa

"The room was a good size and the bathroom very clean & well decorated. The staff were lovely, very attentive and the complimentary shuttle to the train station is a great service. I really enjoyed the traditional Onsen experience and dinner in the Kokorogi restaurant was delicious - nicely presented & great service. We were treated to a beautiful view of Mount Fuji at Breakfast! "

"Don’t stay here! They should be taken off Hotels.com! So dirty and gross, and over priced. Bugs everywhere… beds uncomfortable, pillow flat. I say pillow cuz that is all there was. Lamp shades literally stained dirty. Couch dirty. The worst hotel! Run the other direction! Do not rent a room here! "

"Fantastic view with very friendly staff! "

"The owners treat you like family. The room was traditional Japanese style and very inviting. I will definitely stay with them again"

"Nice hotel"

"富士山ビューの部屋に家族4人とペットの犬1匹で宿泊し、常に大きな窓から富士山全景が見え、大変満足でした。 設備も整っており、清掃も行き届いているので、快適に過ごせました。 ベットと枕の硬さもちょうど良く、朝までぐっすり眠れました。"

"We were really excited to stay at HANZ Outdoor Resort, but the experience was a major disappointment. Communication was poor from the start. We were told we needed a local number for pickup, but when we called from the bus station using one, the staff said they didn’t speak English and refused to pick us up without any clear explanation. We had to take a taxi instead. There were also several unclear and misleading policies. We were told we could chop wood, but no one showed us where to do it or provided tools. After a small initial batch, we were told we’d be charged for additional pre-cut wood. The biggest issue is that outside food is not allowed at all, forcing you to either arrive before 7 PM (when the lobby closes) or pay ¥4400 per person for a very underwhelming meal you have to grill yourself. The villa didn’t match what we booked on Expedia. We paid for a full mountain view but didn’t receive it, and staff gave inconsistent explanations (“not functioning,” then “reserved for tomorrow”). They eventually offered to move us while we were already settled and in the middle of grilling. The layout was inconvenient, with no separate shower, weak water pressure (took 45+ minutes to fill the jacuzzi), an overheated upstairs sleeping area, and very narrow stairs. Cleanliness was also questionable ~ we found long black hairs in the jacuzzi despite having blonde hair. Overall, extremely disappointing for the $650 per night price. Would not recommend."

"My stay here was amazing! The heater worked great and the staff was very helpful and showed us how to turn on the heaters. We were very thankful we had the opportunity to stay at this lovely place as well as see Mount Fuji from our dome. "

"I really wanted to enjoy my stay more than I did as the people who run it are lovely and the place itself looks wonderful. We stayed in one of the Bridge Rooms so the other ones may be ok, but it's slightly misleading as the photos of the bedroom for the Bridge ones must show one of the beds in the larger buildings. The problem is the bedrooms are just too small. You could walk past the bottom of the bed so if I needed to get up in the night, I had to climb over my wife! The sofas in the lounge were also not comfortable to sit on for any length of time needs some additional cushions. "