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"Love it"

"🤗"

"The staff was very friendly and accommodating . The hotel was super clean and our room was very nice. Breakfast was good , sad we couldn’t enjoy the bar but most likely next time . Got a cute t shirt . Very pretty property"

"Nice view of the lake. Easy parking. Staff were nice and the room was good. The bathtub wasn't pristine by any stretch. The property needs an update badly, but I understand that's costly. It was a solid stay for a driving trip in upstate NY on a holiday weekend."

"Excellent room service and good customer service and breakfast "

"The "motel" is more like a resident homeless shelter!! The place is full of derelict adults and rat ass kids running around the parking lot, I damn near ran over a few. The property is run down as hell, although I will add that my room was indeed clean and the bed comfortable. Don't expect any amenities, there's absolutely none!!"

"I liked clean room & daily fresh towels. Parking is good although sometimes guests park in front of my room & i have to then haul my suitcases to only spot I could get against the fence. Not usual occurance but frequent enough to be annoying. Refrigerator is good but it nearly freezes everything on the lowest setting. I would definitely recommend this hotel to others."

"Clean, spacious, friendly staff and convenient"

"This place is better than a back alley, but not by much. Weekend before Memorial day boiler still on and the room was 85 degrees had to open the door windows turn on the air it did not cool down until the next night. Cockroaches, they do not change the sheets inbetween guest, only thing the guy cleaning the room came out with are the towels, but i guess pretending to wash them works. Do not even ask about the bathroom, you are banging your knees to sit down and i think the shower was last used...

"The furniture in the room was worn out. The door to the bathroom was broken. The threshold into the bathroom had bare metal rails that could cut bare feet, the toilet was wobbly, the floors were dirty and the shower controls were hanging off the wall…I did not use the shower because of the poor shape the bathroom was in. All of the items were communicated to the front desk staff. The only redeeming aspect to the room was clean linens. I will never stay there again."

"yse"

"* staff was nice * Walls paper thin * Room was sort of clean. The shower had mystery spots and there was hair in the sink and on the bed."

"I called to confirm with the property that my reservation was canceled. I spoke with Expedia who shared they would reach out but I wanted to be safe and follow up. I spoke with Barbra, who was amazing. Actually someone who should be running the place after my experience. She advised I call in the morning and speak with Mike or Kim - the managers on site. Unfortunately she wasn’t familiar with policy as she’s new and still in training. I called the next morning to connected with Kim. I explained...

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Room was disgusting. Smelled like cigarettes and mold."

"Hideaway Bay is truly amazing! So peaceful and relaxing. A perfect weekend getaway! We stayed durning Mother’s Day weekend so it was much slower then I assume it would be in the summer. The staff was incredibly attentive- always make sure we had what we needed. If you pass them outside, they are always checking in with you, which i really appreciated it. The grounds were beautifully maintained. The homes were clean and stocked with what you need. Beds were relaxing. Sleeping upstairs is...

"Place is very run down and clearly was just recently reopened. Renovations are currently underway but until then, the place is not great."