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"Very unprofessional"

"I would like to say thank you for michelle for the wonderful warm welcome and she had the best costumer service ever❤️🫶"

"15 min walk to the closest restaurant for dinner. WiFi signal is bad"

"I can't complain the staff i encountered we all friendly event security. I didn't have them clean my room during my stay. But i did ask for fresh towels and got immediately. Rooms clean views lovely easy to get taxis if not driving. If you up for it walking distance from most hot spots and food."

"Disaster! Filthy, AC useless, I have never seen dirtier, ripped, beat up property like this."

"Poor customer service from staff"

"This is a great property on a steep hill. Owner Lyndsay was VERY helpful and provided an introduction to the property even volunteering to help me with luggage. The site is walking distance from the downtown area."

"No WiFi in room Constantly going to the office to ask for supplies Roaches Need sheet had stains"

"Well first of all, the property is beautiful but needs basic upkeep. Noone cleaned our room the entire stay. I saw trash that was there when I arrived and still there when I left 4 days later. The pool was dirty on arrival and dirty when I left. The service at the restaurant on the property was lacking. The front desk staff were awesome but the rest appeared to dislike tourists."

"The Island View was charming, the views were fantastic, and the staff were friendly and attentive! We had an earlier morning and they were very kind to make us a breakfast to go. Food was great! If I had to come up with any complaint it would be that the pool (shaded for a good portion of the day) was a bit chilly, but my husband didn’t mind that."

"Great place to stay. Was SUPER hard to find at first with Google maps. Perfect breakfast and very laid back. We had a gorgeous view and the AC worked perfect. Nice staff. THE best thing was that we were able to walk about everywhere. Perfect hotel if wanting to walk to the pop up shops/food/jewelry places"

"It’s always a treat to stay at the St John Inn, and a good deal, too. One of our favorite places in Cruz Bay!"

"Staff were great! Friendly, and willing to let us store our bags in their office hours before check so we could enjoy the day without our luggage"

"When I arrived the check in staff was fabulous!! Overall the property is clean and beautiful. Although, it was overall clean my bathroom floor could use a thorough cleaning. Not sure if it is the norm but the response for room service is terribly delayed. Once I reached someone on the line they did provide a quick turnaround for my request. The Westin Resort did not post any events during my stay but maybe I didn’t catch them at a good time. Overall, it was a good experience."

"Overall property was good. Customer Service was great. Not enough activities. Beach was full of seaweed. Needed to travel to another beach area where the chairs and umbrella was a fee."

"It’s a stunning, unique hotel. One great way to keep the wrong people from visiting? Tell them that there are no televisions in the rooms! From my perspective, that’s a big plus! And it signals that this hotel, combines luxury, history, and is aimed at the type of traveler who did not come to watch TV.."

"Excellent location, cute boutique hotel. Easily walk to local attractions and restaurants. Staff was very friendly!"

"Perfecto todo"

"Like most hotels in St Thomas, the place is dated. . .decidedly so."

"The room was beautiful! They upgraded us at no extra cost to us ! The food was Delicious and fresh. All the staff... every single one of them in maintenance, housekeeping, reception, bartenders, servers, culinary staff are so welcoming, amazing and so kind. You're very lucky to find such a wonderful group of people to represent the Pink Palm hotel in St Thomas🙏 I spoke with them all to thank them for making our stay so comfortable and enjoyable!"