Search Hotels Near Empire Expo Center, Syracuse

"There were multiple stains on the ceiling. Paid for a room with small kitchen however there were no utensils cups or glasses. Had to request cleaning as they missed two days of refreshing towels and taking out trash. Disappointed as prices were high due to multiple college graduation but inexcusable as to quality and cleanliness of rooms and common spaces. Air conditioner not working properly "

"Breakfast could be better. There were not many options and the eggs tasted funny. There is no coffee maker in the room which is a bit inconvenient. Overall the room and bathroom were clean. Bed was comfortable. Good for a one night stay with family."

"When we checked in our room it was decent, it didn’t smell fresh but it didn’t stink. We discovered the tv wasn’t working and when we called the front desk they stated they were aware and it would be fixed tomorrow. They offered no apology or accommodation. Our shower leaked the entire stay and the shower knob broke. They didn’t offer clean towels nor did they clean our room or offer to take the trash out and we were there 5 days and were a family of 4. I will NEVER stay here again nor would I recommend anyone. For what we paid $1381, we should’ve received much better service than that. "

"It was clean and comfortable. "

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"The property was clean and maintained. It was quiet and easy to get to rooms and amenities."

"My family and I stayed one night on our way to Boston. Having been used to staying at a Holiday Inn & Suites or a Residence Inn by Marriot, staying at this Randolph Hotel in Liverpool a complete disappointment. The facility was worn down looking and the staff were far from accommodating. I would not recommend anyone staying at this location."

"Spacious room. Beds were very comfortable."

"As with many other Comfort Inn properties, this facility was average at best. Due to limited availability in the area, I ended up paying a significant amount ($1,200 for a 3-night stay) which made the overall experience even more disappointing. The first room assigned to me had mold on the windows, which I unfortunately discovered on the second day. To the hotel’s credit, the front desk changed the room promptly once I reported it. On the first day itself, I had also requested a replacement comforter because the one in the room was heavily stained. In addition, the sink was leaking, and some of my belongings placed underneath got wet. The room also had a persistent musty smell throughout the stay. Overall, this was a below-average experience and not what I expected given the price paid"