Search Hotels Near East Shelby Library, Memphis

"Good parking and good breakfast. The staff was very friendly at check-in, but seemed annoyed when I said we booked a room with 2 queen beds instead of the king with sofa bed we received. They just said that was the second bed and they couldn’t help it since I booked through a third party."

"Cons: Not enough parking. Spend more on the bed. It was hard as a rock. Noticed water damage in the shower ceiling and possible black mold starting to spread. Pros: Breakfast was excellent, coffee was amazing. Room and facility were otherwise very clean and well maintained. Staff was super nice and helpful. Good value for the price."

"great "

"Every single thing I needed was there.Ice machine was broken on our floor."

"Great value for the room price. Excellent location. Clean, although my room had a damp smell. Staff present for a smooth check in. Disappointed no staff were present the two times I stopped in the morning. Breakfast area is clean and inviting. However, the food was subpar. Fruit was not fresh and the coffee lukewarm. I will stay at this property again and trust my experience wasn’t typical."

"This place is very nice clean and safe excellent service great rooms close to dining area shopping areas excellent property."

"We had an issue with the room. One of the staff members stated he may not be able to change us to another room due to the number of guests they had; however Ms Gabby stepped in and changed us to the room we paid for. She was so helpful and greeted us with a smile and friendly word every time she saw us."

"Had a get stay very nice and clean."

"Horrible. Made it there with my wife tired after a long drive ready to lay down just to find out that the property had cancelled my reservation stating they were overbooked and simply waiting for me to arrive to let me know instead of calling me in advance to alert me. Now I have hundreds of dollars hung up because of this and I’m being told that it will take 7-10 business days for the refund to be fully processed and back to me. Not to mention I had to obtain a hotel at another location so it’s a double whammy"