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"The hotel felt a little run down with only one lift in operation. Breakfast was ok, the staff were responsive once I had pointed out that some of the food needed replenishing, eg fried eggs, ham and cheese. The bed was very comfortable but the TV was poor and remote had no battery cover and batteries kept on getting dislodged. Also, the TV and aerial were not plugged in when I arrived. The bath was lukewarm in the evening, although the shower temperature appeared better in the morning. The reception staff member on arrival was very friendly and helpful and was able to let me in to my room early. All in all, an adequate experience, with the positives down to staff service."

"Excellent on all fronts."

"Over dated Peeling paint in the bedroom Over rated food Air conditioning- old fashion, noisy Bathroom - bath "

"Not bad"

"Booked a “Superior” king room. The actual room was far from superior! Aged aluminium windows, and air conditioning broken. Had to leave the window ajar, because so hot in room, and woken by street noise at 2-3am, even on 10th floor. Had requested help from front desk with air conditioning when arrived and was told it would be fixed while I was out. Called when back in room 3 hrs later and it was still not working and was told that actually it had been broken in the whole hotel (except mezzanine floor level) for at least 24 hrs before my arrival and would not be fixed in my stay. They promised to send a fan to room; it didn’t arrive. I stayed at a Premier Inn a week later (half the price; admittedly not in Cardiff city) and the room was better for sleep. On the more positive side, location in centre of city is great, and good breakfast selection and nice bar area."

"Loved our stay. Well looked after by staff and great location for our plans"

"Great location with parking. Lovely staff and reception area, bar and restaurant. Rooms could do with updating but otherwise great location and value"

"The room was beautiful and spotless however some of the furniture was a little worn but it added character. They had the tea and coffee box well stocked and not with just the standard tea and coffee but with the flavoured tea and decaf coffee plus they had shower gel, shampoo and conditioner as well as if you had forgotten anything you could ask for a guest pack (toothpaste, toothbrush, razors etc). On our first day we had and issue with the iron leaking, light blinking and not warming up so contacted reception and a brand new one was delivered to our room immediately. What we weren't made aware of is there was a £50 deposit upon arrival (not including what we had already paid for staying there). The staff are very friendly, they had live entertainment on Saturday night and there's 3 ways to eat at the hotel (room service, Ribs grill and bar food). Thank you for the comfortable stay."

"Lovely big comfy beds. Staff very friendly and approachable. Breakfast was amazing lovely crispy bacon."