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"Perfect location, attentive staff - right near the Lucy statues. Nice history and photos throughout. Very near National Comedy Museum which is a must!!!!"

"I ordered two rooms with jacuzzi and when I arrived they were under maintenance and they didn't refund me they gave me one of less money which I didn't agree with and the office was dirty they didn't give breakfast bad services"

"Absolutely wonderful place to stay! Very clean, beautiful place with wonderful staff! Will definitely stay here again. Loved it!"

"The breakfast was great. The shower curtains kept sliding down and it was hard to keep the floor dry. "

"The hotel as a whole needs updating. The front desk person when we checked in wasn’t very clear of instructions(didn’t tell us floor) they also didn’t want car info or check my id(which makes me nervous that anyone can use your name and check in). There was carpets taped down to the floor, there was chunks of dried mud in the hall. Our room was ok but the bathroom needed a nice deep clean, especially the tub/shower. Overall it was an ok experience but I would not stay there again unless it has...

"Everything was amazing. Except the one thing that matters at a hotel. The bed. I checked into the hotel and laid down on the bed. Pretty sure I didn’t lay on the bed… I just leaned against the floor with blankets. --- This hotel bed is so hard, I think it’s actually part of the building’s load-bearing structure. --- I tried fluffing the pillow. Turns out it was just a second mattress. --- I rolled over in my sleep and got a concussion from the mattress. --- The hotel bed is so firm...

"The beds feel clean and comfortable. The showers really need to be scrubbed though. I put a towel down while in the shower so I didn't have my bare feet on the shower floor. The gym equipment is not great, partly falling apart (only a recumbant bike; the machine is very old and cheap-feeling; the bench feels shaky and broken - the dumbbells are great though!). I do wish the breakfast choices were better - it just feels so 'grab and go' and sugar-packed. I appreciate the fresh fruit, yogurt,...

"First thing, I pulled into the parking lot and the overall look of the premises looks like a shelter, unkept Secondly, the building smells like an animal shelter and an old ashtray. Thirdly, the people that are staying in the hotel are very questionable. Fourth, at this point I’m questioning my family’s safety? The complimentary breakfast was not the greatest, cold boiled eggs, hard bagels, very bruised bananas. The room was ok, clean sheets & towels, I guess that was the only decent thing....

"My second stay at that hotel. The staff was very kind and friendly, the facilities were spotlessly clean, and the room was comfortable and well-furnished. That's all I ever want from a hotel, and it was delivered."

"Everything was great"

"This is a unique hotel in the middle of Chautauqua Institution. We had a fantastic room and thoroughly enjoyed the history and surroundings."

"Property located in center of Bemus Point, NY. It was exactly what I was looking for at Chautauqua Lake."

"The location was good for a last minute night over due to college changes from Covid. Location is a bit older but still comfortable "

"Did not feel safe"

"Room was disgusting. Smelled like cigarettes and mold."