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The area is the best you will find in central Lugano. There is a funicular next to the hotel taking you directly to Lugano train station. The lake is 200m walk. The service is as good as any hotel I have ever been. The staff and very friendly and helpful. They helped me plan my trip to the two main Lugano mountains. Pre-visit you get to pick what you want in your free minibar, what type of pillows, what type of mattress and a few other surprises. The building is not new but is very well...

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All the staff were lovely, nothing was too much trouble. Its a great location for both the old town and the river.

We were a family of 10 with two small boys, two babies, two grandparents and 4 other adults. The hotel looked after our needs very well.We had 4 rooms, one large with an extra very comfortable roll-away bed and another large with cots for the twin babies.the other two rooms were small as were their bathrooms - elegant but definitely small! Everyone was friendly and helpful from the lovely receptionists to the room staff.

It was extremely comfortable and quiet, with a lovely breakfast and welcoming staff. The staff also went above and beyond when they discovered I left a charging cable behind after I checked out. It was greatly appreciated!

This was a lovely hotel, with very personal service. The room was incredibly comfortable and cosy. We loved our stay!

A dream place for holiday stay. The dinner was excellent, as well the service. Only a bit pity is the afternoon coffee took longer time to wait.

Really nice hotel in a great location, don't fool yourself into thinking you can walk there with you case from the station though - It's not far but it's a massive hill. The staff throughout could not be more helpful and friendly, they really make the stay. The only thing is that it is very expensive, breakfast is CHF40 and diner at any of the hotel's restaurants is very expensive (but also very nice!!). There are plenty of good alternatives within an easy walk though. I would highly recommend...

Very central. Lovely courtyard. Special requests were met. Early check in and late check out provided. Staff were generally very accommodating.

Excellent hotel in great location. Breakfast and dinner first class

everything is great, view, people and room

Basic but did the job!

Beautiful room in a beautiful location. BG’s grill a must! Spa fantastic and easy to book in. Fully recommend

5 minute walk to centre of the city. Train station is very convenient to the hotel. Hotel staff were extremely helpful and friendly and overall everything was 5 stars from me!

Very good central hotel

There is no doubt that the steep, but short climb up to this hotel is utterly worth the view

Short bus ride (no. 24) from Luzern station. Open plan - no door to bathroom - very modern.