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"The property is magical. We absolutely loved it. Great stuff. Incredible swimming and snorkeling."

"During my recent stay at this hotel, I was disappointed with the experience on my final night, dated May 6, 2026. During my stay, the female pool bar attendant tried to take $40 USD from me. I immediately reported the issue to management, but I did not feel the situation was handled with the seriousness or urgency it deserved by Eliza (General Manager). As a guest, safety and trust are basic expectations when staying at a hotel. Instead of feeling secure, I left feeling violated and frustrated. While the staff was polite, the lack of accountability and follow-up regarding the incident was unacceptable. I strongly encourage the hotel to improve employee screening, security procedures, and guest protection policies to prevent situations like this from happening to others. Regrettably, I was unable to attend the Harbour Lights Dinner Show due to the staff's actions and the absence of empathy, understanding, or resolution from the general manager, Eliza. Despite the actions of these two employees (Eliza and the barkeep), I appreciate the front desk staff (Shevika), restaurant staff (Conner?), and housekeeping. I would feel comfortable staying here again or recommending this hotel to others if I were provided with a follow-up regarding this matter."

"Our stay in the Hawksbill Penthouse was an absolute dream vacation. The suite was incredibly spacious and beautifully appointed, and the photos simply could not capture the breathtaking beauty of the outdoor dining area overlooking the ocean. The pool was peaceful and relaxing, the restaurant offered fantastic food and exceptional service, and the beach was absolutely perfect. Every aspect of our stay exceeded expectations, and we can’t wait to return."

"the surrounding was in terrible and very unclean condition,very opposite to what was posted and listed in the advertising."