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"We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey."

"The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible"

"Excellent service."

"Awesome staff, this was only a one-night extension of my original 5-night stay."

"The hotel was clean and staff was excellent. First night my mattress was so hard. I asked to change rooms and they let me look at several till I found a comfortable bed. The a/c wasn’t working well they repaired it with in 10 minutes. Great stay!! Breakfast buffet was good the omelet station rocked!!"

"No breakfasts included very poor service check-in was impossible via QR code "

"The property had beautiful settings; the pool was nice and the dining are was very charming."

"We enjoyed our two nights pre-Christmas !! "

"Excellent service, Lovely hotel with good food. Breakfast buffet and Sunday brunch is great and the Thursday night cultural show is wonderful! Felt like home."

"Clean room,"

"the staff was amazing and the hotel is top notch"

"Breakfast was delicious, staff was so friendly, room was clean and modern"

"Room was good although well worn. The staff were friendly but not great English. Breakfast was ok, but somewhat poor quality. One example: I needed ice for a sprain and it took 10 hours to get any. Overpriced for the quality."

"Ms.Asumta was very friendly and helped me with the formalities. The chief waiter and his team were carrying all the time and presented a wonderful Tilapia for dinner. Don't trust some bad reviews about this place,now they are under new management "

"Very nice place for solo traveller and for family trips"

"Perfect place and rental stuff"

"Had a splendid time over there. Staff were helpful and courteous. Serene environment."