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""Terrible experience—don't waste your time or money. They double-booked and canceled my reservation without informing me until the day of my arrival. They refused to issue a full refund, and there was a complete lack of communication. No one took accountability, and now, five days later, I'm still trying to obtain the remainder of my refund. Ridiculous!""

"My wife and I enjoyed our stay. Staff was very friendly. It was sentimental for me because this is where I stayed growing up when it was Triton Towers. Look forward to coming back next year"

"The carpet and sofa bed have seen better days but relatively clean. We love everything about the kitchen and the large fridge. The bedroom was cozy and clean. The picture was showing hardwood floor for the unit, so we were caught off guard when seeing carpeted floor instead. The check in receptions could have been a little more proactive and helpful. I arrived around 3pm and the room was not ready. I told the front desk person that I will be waiting in the lobby area. I kept seeing multiple...

"The elevator was out of service, so we had to carry our luggage up and down five flights of stairs and walk them every time we left. The room wasn’t very clean—the floors were dirty, and it looked like the bed hadn’t been properly cleaned from the previous guests. The hot tub was closed, and despite staff saying it had just broken, it looked like it had been out of service for quite some time. The pool was also much smaller than expected. The balcony constantly smelled like marijuana from other...

"You will not get what is in the pictures. Terribly disappointed in my experience."

"Great location- right off highway, fishing pier I. Walking distance, straight drive to VA beach and convenient to other parts of Norfolk Great deal - its decor is older but it served my family well. Great communication - local rep responded immediately when we overlooked an email. "