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"Room was freezing heating not working "

"Staff very friendly "

"We had 3 nights here and really enjoyed ourselves We made the most of the lovely pool. Had 4 swims in the 4days… the leisure staff were always so helpful and friendly. Very impressed with that and their happy attitudes. We enjoyed the 5*breakfast and ate in the restaurant twice in the evenings. The food was excellent and lots of choice. The staff were super helpful and efficient. Our room was serviced by excellent staff and one particular member really stood out to make our stay comfortable (Simran) … she was consistently super happy and helpful each day. Overall, we had a great stay and enjoyed all the places of much interest close by. Don’t miss Skipton Castle, Grassington, Haworth amongst just a few places. We didn’t get to experience the new restaurant but hope to visit again in the future. "

"Quick and easy check-in by friendly staff. The hotel appears to have had a makeover, our room was freshly painted., clean and tidy."

"Checkin Receptionist was good, helpful and polite however the bartender was very unhelpful and confusing, said there was no room for one person in the restaurant (even though it was half empty and only 7.00pm), offered bar food then said I couldn’t have bar food as the chef wouldn’t serve anyone else at 7.30, nothing like a bit of customer service to a regular visitor "

"Clean comfortable room "

"Did not use the gym."

"Lovely hotel, it was very quiet, given it was March but a 25 minute wait for someone to come and serve in the bar seemed excessive- just didn’t seem to have staff about the place. Beach view was great and room very big. Great location if you can find a spot to park your car. "

"Excellent "