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"Great place for kids...not so great for adults. Food choices, slim...bar closed very early...not a lot to do! Room was adequate but hotel really needed a face lift...very dated."

"I truly don’t understand the bad reviews. Everyone was so nice and helpful. Clean room. Comfy bed."

"Room was clean staff was great, casino was nice restaurants were great!"

"We were in the back tower. Older. Clean but dated. Elevators were very slow. The casino and market area were nice and fun. Casino a bit smoky but it’s a casino. Comfortable bed. Weird pillows. Decent shower. Overall good for the money. "

"Luke warm showers after waking in nyc all day. Broken tv in the main bedroom. Toilet was clogging when flushing every time. Pull out bed was very stained and they did not have any covers for it or extra pillows for my kids. Pool was closed, we booked it for the pool. Kids are disappointed. The staff was friendly but did not help with any issues, besides offer too change rooms at 1am but said there could be a chance the water in that room would be the same way. He was very nice, it was just very disapointing. The breakfast was large and decent. The rooms were pretty quiet, there was a screaming baby next door that i didn't hear until i opened the door to the hall. They was a bus stop right in front of the place, so that was awesome. Just a miserable experience with the luke warm shower after a long day in the city. "

"The room had some wear and tear, some peeling wallpaper, Could have used at least one other end table or small desk. Very little soundproofing - easily awoken by people talking in the hallway and someone snoring in an adjacent room. Staff kind and personable. Some stairwells were very dirty and smelly with trash that was never picked iup. "

"Vending machine not working my room atuff wasn ot working staff qas not answering my question"

"Room was very messy and there was a good amount of damaged items."

"The stay had a bit of a mixed experience. Check-in started off with a very long line, which was frustrating at first, but once an additional associate stepped in, things moved along much faster and more efficiently. Unfortunately, the atmosphere during the evening wasn’t as pleasant. A guest from the room next to ours—who appeared to have had quite a bit to drink—was at the bar loudly complaining that it wasn’t happy hour and repeatedly claimed we were being too loud. Despite her behavior, we were the ones approached and warned about noise, which felt a bit unfair given the situation. We tried to be accommodating and even asked if we could relocate to the lobby sitting area, and were initially told that would be fine. However, once the night shift associate came on, we were told we could no longer sit there and would need to go outside instead. Considering it was about 40 degrees, that wasn’t a reasonable option. Overall, the inconsistency in communication and handling of the situation made for a frustrating experience. If you’re considering traveling with a group and hope to spend time together at the hotel, I would steer away from this one, as that doesn’t seem to be something they accommodate or encourage. "