โรงแรมและที่พักในเทศบาลโอสเตอร์เฮาต์

" paid £410 for a 2 night stay. Upon check in I was presented with a list of rules (empty bins, strip beds on departure amongst others) and asked for a €400 deposit for any potential breakages of which couldn’t be processed due to restrictive refund policies. The attitude and lack of help and welcome from staff was the worst I’ve ever experienced. No attempt to understand or put things right. The propertiy was amazing just like the pictures. The welcome and customer service was overlooked and...

"Room and service is outstanding of this hotel. Only the guests are extremely loud until 03.00am in the morning whether in the surrounded room or outside in front of the windows, that its difficult to get asleep. Furthermore, cigarett smokes comes throught the air conditioning. As the AC also heats in the winter you cannot simply switch off. "

"Mooi verblijf in luxueuze tent. Hoewel we maar met 2 personen waren kozen we bewust voor deze grotere tent vanwege de badkamer en keuken. De bedden zijn comfortabel en zowel de keuken als badkamer zijn goed uitgerust. Wat het vakantiepark zelf betreft vonden we het zwembad wat tegenvallen, het binnenbad is vrij klein. Er is een winkel op het terrein, maar deze sluit al vroeg op de dag."

"The house I was assigned had a front door that would not close or lock. I had to put a broom behind the door at night so it would not blow open, since I got there later at night nobody was available to fix it until the next day. They did fix it the next day but the day after it had the same issue again, luckily I was checking out that day and it was no longer my issue. Otherwise it's located in a nice area and the house was cute but also not very clean, allot of dust and floors and bathrooms...

"Lovely helpful staff, free parking around hotel as well as paid parking at rear of hotel. Very quiet, peaceful location. Loudest noise was the delightful Church bell ringing hours and half hours during the day! "

"Das gebuchte Zimmer roch sehr Stark nach fettigem Essen, nach Meldung, wurde uns eine neue Zimmer gegeben das kleiner war! Nach Meldung das ich den Superior Zimmer 48qm gebucht habe, wurde mir ein Standard Komfort Zimmer 40qm gegeben, wohlmöglich war das Hotel ausgebucht, trotzdem hätte man fairerweise anders entgegen kommen müssen! Stattdessen sagt man uns, das beide Zimmer gleich groß wäre, was definitiv nicht der Fall gewesen ist! Ansonsten war das Hotel an sich mit Lobby, Pool etc....